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When Talking Makes Things Worse!: Resolving Problems When Communication Fails

When Talking Makes Things Worse!: Resolving Problems When Communication Fails

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Description:

Sometimes, "what we've got here" is not "a failure to communicate." Often, people understand each other perfectly well and still disagree with each other. What to do? Dr. David Stiebel outlines a four-point plan that can help you resolve seemingly unwinnable arguments in your favor.

In humorous, yet straightforward, language, Dr. Stiebel guides readers through the principles of "strategic communication." These strategies allow you to anticipate your opponent's reactions and play to them, often by underemphasizing your own motives, in order to get what you want. Whether you're looking for solutions to conflicts at home or in the workplace, When Talking Makes Things Worse! offers sensible advice that you can apply immediately.

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