Quality Improvement and Evaluation in Child and Family Services: Managing into the Next Century

Rating:
Summary: The Book To Have If You are Just Starting Out In QI
Review: I cannot say enough good things about this book! Peter J. Pecora and Fotena A. Zirps are two people who are always at the forefront of the child and family service quality improvement field and this book is no exception. Quality Improvement and Evaluation in Child and Family Services : Managing into the Next Century covers a lot of territory, but it is easy to understand and full of information. It is like taking a course on quality improvement that covers a little bit of everything step by step. It is informative and groundbreaking enough for the seasoned qi professional, and simple enough for people in child and family services who are new to quality improvement. It would also be a good book for executive staff who are trying to become familiar with the quality improvement process and understand how it can work in their agency. Besides focusing on child and family services, the book describes what corporate sector quality improvement is doing and how to connect it to child and family services. People are always borrowing my copy and many people who borrowed it, ended up buying their own copy.