Rating: 
Summary: Almost Perfect
Review: I've owned several higher end all in one remotes. The Phillips Pronto being the latest. I've always stayed away from the macro features as they never seemed to function well; leaving some inputs wrong, not turning a component on. Plus I've got an eclectic mix of gear; big screen, projector, Krell, Yamaha, Tivo, Parasound. No remotes in the past seemed to like mixing and matching all these components in a macro event. When I opened up this remote, I was skeptical, actually planning on not liking it and returning it. After the lengthy setup I had it working to about 70% efficiency. Decided to send it back as it really forces you to use macros, in fact there is no real decent way to use it otherwise. But I gave it another try and after some more patient setup and getting used to it's lay out, I say it's a keeper. I'm still amazed that the macro system actually works, and works very well. To watch a DVD on my front projector, I'd have to pick up about 5 remotes and punch a total of about 8 buttons, this remote reduces that to a quick wheel scroll and one push. Amazing. The best all in one I've used. It actually does what it says and I'd give it 5 stars if it weren't from some obvious flaws in working with Tivo (had to go into the internal XML file to get it to change channels correctly). BTW, you can't beat the price on Amazon. Don't know why, but it's [$$] cheaper here than I found anywhere else on the net.
Rating: 
Summary: It works!
Review: Just be patient during the setup process. I spent about an hour with the wizard, but now the SST-768 controls my Philips TV, Technics receiver, Sony DVD, Sony VCR and Epson projector. The activity setup (watch TV, play a video, play CDs or watch a DVD, for instance) is very smart planned. And it's a pleasure to push a single button and get all the devices you need on or off. If in the beggining it doesn't work exactly the way it should, don't be mad: use the very useful "help" button to syncronize the things the way you want. It's expensive, but does the job.
Rating:
Summary: The one
Review: Me - the electronics buff (read: technogeek), the wife - loves the convenience of various technologies, but doesn't love the learning curve - fair enough. Me - the troubleshooter using P.O.E. to get to the root of the problem; the wife - mobile phone calls along the line of, "How (...)do you turn on the CD player? I just want to listen to some music!" Also, fair enough.This remote not only satisfies my technogeek leanings - update and change via the web, preprogramming tasks to prevent messy macros and room for many of the remote devices I have to be fully integrated inany combination, but also allows for dead simple navigation and function, clear and concise instruction as well as help should you get confused or lost. In addition, it's a one-hander, that is to say, I used to have one of the massive touchscreen Sony remotes, and that was a nightmare. Six batteries, two hands, skipping through various screens...mood killer and time waster. This one is smaller than ANY of the remotes for ANY of the individual components and functions better. Even the TiVo was behaving in an orderly fashion, and the controls were intuitive. Definitely the move for people who have the nerdish leanings but have a mate that does not share your love of the LEDs, with the flashing, and the blinking, hoybin glabin....
Rating:
Summary: Great Product, Customer Service Needs Work
Review: The Good:
When I finally got my remote (SST-659), I spent the first evening getting the basics setup. Perhaps with all new equipment it would not have taken me so long, but a couple of my remotes were not in the system and as such took longer. Once I got the hang of the web site and configuring, wow! The on screen TV guide makes life so much easier, though the web interface needs some work. Control of multiple units (TV, Satellite, DVD and VCR) is simple/stupid with it. All in all, aside from a bad experience with the ordering and customer service (see below), it is a wonderful device. The Bad:
I ordered the Harmony remote directly from them a couple of weeks ago. A week later I was told that they had been swamped with orders, but that they were being shipped in the order that the orders were placed. At the end of that week a fellow employee who had ordered via fax a week after I did had already received theirs. When I last spoke to them, the owners wife (very rude) essentally told me I'd get it when I get it. When I asked for a tracking number she stated "What do you want me to do? Dance on my desk? If you ordered 20 of them I would get the number for you." Obviously the individual consumer is not of a great concern to them. If this is how they treat their customers before they get the product, I'd hate to see what will happen once they have your money and you have a problem! Finally:
Peter Evans the customer service manager called me back and seemed to have a good handle on what customer service is. Following my conversation with him I have high hopes that the problems that I experienced are being looked into and hopefully will be resolved.
Rating: 
Summary: Good idea, but...
Review: The web interface is awkward. It took me several hours to set up the remote, and not all of the componenets I have are supported. It is possible to "train" the new remote to learn the commands of an unsupported remote; however, I was not able to do so successfully.
Rating:
Summary: Great Remote Astounding Customer Service
Review: This is a great remote, but the customer service was astounding. My 768 was received with a minor glitch. My call to tech support was answered by a live person on the second ring. No phone tree and no wait. He (Patrick) spent a half hour with me. The problem could not be resolved, but it did not affect the remote's basic functioning. Harmony is sending a new unit. Only after I receive it do I need to return this one. The programming is simple and elegant. A very nice purchase in every respect.
Rating: 
Summary: So much for "remote control"
Review: With four different remotes, I was looking for something that would control everything. I "programmed" four different devices to begin with. You use Harmony's website and walk through a wizard to set things up. But once you're done with the wizard, you cannot go back and go through the wizard again. The website is also cumbersome to navigate through and make any adjustments. Unfortunately, two devices failed to work properly. The satellite TV unit did not respond at all and the Sony system I own was always off by one function. I am returning the unit. For the price, I don't think only controlling half is worth it.
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