A Journey into the Heroic Environment: A Personal Guide for Creating Great Customer Transactions Using Eight Universal Shared Values

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Summary: Shows how anyone can influence an entire work environment
Review: For twenty years Rob Lebow headed the Lebow Company in Bellevue, Washington, an organization dedicated to creating a people-based "operating system" as a new global standard for the work environment. In this newly revised and expanded third edition of A Journey Into The Heroic Moment: A Personal Guide To Creating A Work Environment Built On Shared Values, corporate mentor Rob Lebow shows how anyone from a line worker to a corporate CEO can influence and change the culture of an entire work environment. The key is in utilizing critical concepts (backed by academic research) that connect job satisfaction with performance. These concepts are what the author refers to as "shared values". Of special note is the new section on "Personal Workstyle Assessment". A Journey Into The Heroic Moment is wonderfully accessible reading and enthusiastically commended to the attention of anyone in a business environment, especially those charged with the responsibility for enhancing productivity and efficiency within the workforce.