Conflict Resolution for the Helping Professions

Rating:
Summary: Course Book
Review: Bought this book as required text for a social work course. Best textbook I've ever used. Great explanations of concepts and interesting exercises.

Rating:
Summary: win-win
Review: Teaches you how to get not just what you want, but what others want, too. Great cases and examples to show you how to mediate and negotiate... especially how to be prepared for tough situations in practice.