The Managed Heart: Commercialization of Human Feeling, Twentieth Anniversary Edition, With a New Afterword

Rating:
Summary: Great
Review: Fantastic work, great research...,great Subject, but need a follow up Book...to see how things are done now at DL...

Rating:
Summary: Haven't read it yet but-
Review: the reviewer from North Carolina is a drunk - and I wouldn't trust him as far as I could throw him-

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Summary: Defines and highlights the effects of emotional labor.
Review: Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.