Working With Difficult People

Rating:
Summary: Only an OK book
Review: There is some useful information in the book. The book is divided into many different situations and types of people and this is useful. However many sections are very shallow and it seems that the sections that deal with the most difficult people tend to blame it on the recipient rather than the perpetrator. Also, there is a tendency to helplessness in the face of the worst offenders, i.e. there is nothing you can do. In reality this is seldom the case. But the desired actions may be dramatic and have far reaching consequences. It seems the book is written so as to offend none when some should be offended.

Rating:
Summary: Read "Winning with Difficult People" instead
Review: Try reading "Winning with Difficult people" instead of this book. This book did tell me about certain types of people and how to deal with them, but it didn't go into deal about why they are the way they are to others.

Rating:
Summary: Learn the art of Communicating.
Review: Well, Well, I find this book 'terrific' to say the least.
The arrangement of text(especially 'capitals') is simply wonderful. I learnt more and educated myself in the process. It was more like reading a novel. I would highly recommend you to read this book, but keep it away from the sight of 'Co-workers/Boss(for your own good!). I wish I could have a video of this book, I mean it would definitely help. Words once uttered, cannot be taken back, so it is better to polish it so that it conveys the intended meaning and gets the appropriate results when dealing with not only 'Difficult people' but everybody.
After some time, you will enjoy working with 'Difficult people', because they are usually the ones who have talents that have been overlooked. Take heart.