The Trouble with Computers: Usefulness, Usability, and Productivity

Rating:
Summary: A most important book about computers and productivity
Review: Why are computers so hard to use, and what is this costing us? Answering this question is the focus of Thomas Landauer's in-depth study of computers and productivity. If you are interesed in the economics of computing, software usability or the effect of computing on our nation's economic performance, this is a must-read book.

It is not light reading, but it is well documented and worth the effort. (And the price is right!) Landauer, formerly head of Cognitive Research at Bellcore, is now a professor at the University of Colorado.

I have posted a more detailed review of this book at:

www.cognetics.com/cafe

Lokk under "discussion papers".

Charles B. Kreitzberg