The ISO 9000 answer book

Rating:
Summary: An excellent primer in ISO 9000 process and requirements.
Review: In 101 questions and answers, the author explains ISO 9000: what it is and how it works. The book is written in plain language, avoiding technical jargon and "quality speak," and is addressed to mid- to upper management level people that have little if any experience in the quality assurance technologies. ISO 9000 Answer Book is also an excellent reference tool, with extensive cross-referencing to help users obtain the right answers quickly.