Testing Computer Telephony Systems and Networks

Rating:
Summary: A Reference For Test Methodology
Review: Mr. Gladstone has put together an excellent little reference for anyone tasked with testing a system. Whether testing computer telephony systems, networks, or almost any other kind of system the steps outlined are worth following.

A bonus is the detail in PBX and IVR technology the reader will find.

Skip chapters 13 and 14 if you don't want the sales pitch for Hammer Systems. Just don't skip the summary and appendix.

Rating:
Summary: A Reference For Test Methodology
Review: Mr. Gladstone has put together an excellent little reference for anyone tasked with testing a system. Whether testing computer telephony systems, networks, or almost any other kind of system the steps outlined are worth following.

A bonus is the detail in PBX and IVR technology the reader will find.

Skip chapters 13 and 14 if you don't want the sales pitch for Hammer Systems. Just don't skip the summary and appendix.