Service Providers ASPs, ISPs, MSPs, NSPs, and WSPs: A Wiley Tech Brief

Rating:
Summary: A decision-makers guide to xSPs
Review: Focuses on ASPs, ISPs, MSPs, and WSPs, but the principles can be applied to any outsourcing decision. The book talks about service offerings, risks versus benefits, TCO, what the SP should enable, SLAs, and security. Good airplane reading for any business decision maker considering a new service provider, or anyone in the service provider industry.