Rating: 
Summary: Self-services delivered through Web portals ...
Review: We are migrating to a services economy from a predominantly manufacturing economy. The authors articulate very well how e-business technology is evolving into service platforms vis-a-vis portals to jumpstart this transition. Very soon, we will be in a world full of digital self-services (remember ATMs for banking and self-service gas pumps?) delivered to your mobile handhelds, desktops, etc. What more, these services will be tailored to the specific needs of individuals (not something you see in ATMs and gas pumps). Business folks out there looking to cut costs will definitely relate to that, as personalized self-services delivered via portals is it to cut costs dramatically. You might say "no, BPO is the answer for cost cutting." Just remember BPO at the end of the day is also a service provided by one party to/on behalf of another. How do you think those BPO services will be delivered, especially when the BPO provider is thousands of miles away across the globe? Take a wild guess ... TWO THUMBS UP ... this book is both informative and fun to read ... kudos to the authors on a splendid job!
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