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Rating: 
Summary: Should be required reading on every Helpdesk
Review: As the reviewer below noted I also wished it was more extensive. This author has done an outstanding job; everything that was covered was covered very thoroughly. Every technology in the book is covered from a troubleshooting perspective. There isn't the usual fluff about new features and installation. This book has a permanent place on my desk for quick reference
Rating:
Summary: Should be required reading on every Helpdesk
Review: This book is becoming my first reference when I need something explained or I need to troubleshoot. Written in a straight forward manner that is easy to understand. Lots of command-line tools explained. Included disk has good third-party tools. The fact that it also includes Windows 2003 and XP makes it relevant for today's Microsoft networks.
Rating:
Summary: Great Troubleshooting Book!
Review: This book is becoming my first reference when I need something explained or I need to troubleshoot. Written in a straight forward manner that is easy to understand. Lots of command-line tools explained. Included disk has good third-party tools. The fact that it also includes Windows 2003 and XP makes it relevant for today's Microsoft networks.
Rating:
Summary: Great synthesis and relavant information around. Worth the
Review: This book is plain Awesome.As an IT Pro with over 10 years experience supporting Microsoft Technology, Networks, and teaching classes, I find myself wishing that I had this book when I was starting out, and developing lesson plans. It covers every aspect of troubleshooting, reviews many tools and their useage from both MSFT and some third parties. What it didn't include, but will most likly have in future releases is the following. Networking Tools the new MSFT NetBIOS / Browsing troubleshooting tool isn't covered because it is new. No SQL coverage. More and More admins are supporting MSDE or SQL 2K lite technology, I think he should include a chapter about that. No IIS coverage. More and More admins and helpdesks are gonna need skills troubleshooting IIS technologies. Look for a book from Brett Hill coming out soon. No Exchange or SMTP coverage. The reason many people setup Microsot Networks in the first place is do provide groupware. No Clustering Information. This guy works for Comm Vault. You would think he would cover clustering technology and troubleshooting. Now for the Raves! 1. Great Tools review.
2. Great Os TS tips
3. Great Office TS Tips.
4. Great Network and Net service TS tips (DNS,WINS,DHCP,RRAS)
5. Great section on AD, and GPO's
6. Current, Covers Windows 2003 and XP. BUY IT NOW!
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