Total Quality in Research and Development

Rating:
Summary: Enjoyed the book, good reference material, sound strategy
Review: The book gives an excellent assessment tool for determining TQ readiness. The step-by-step process of implementing TQ is well documented. Problem-solving using the improvement method is excellent. I especially enjoyed the communication effectiveness instrument, a real plus for our organization. Well written, easy-to-read. A helpful guide for future businesses. Good information on customer satisfaction.

Rating:
Summary: Enjoyed the book, good reference material, sound strategy
Review: The book gives an excellent assessment tool for determining TQ readiness. The step-by-step process of implementing TQ is well documented. Problem-solving using the improvement method is excellent. I especially enjoyed the communication effectiveness instrument, a real plus for our organization. Well written, easy-to-read. A helpful guide for future businesses. Good information on customer satisfaction.