The Quality Improvement Handbook: Team Guide to Tools and Techniques

Rating:
Summary: Practical and Useful
Review: This textbook was required reading for a Masters Program. Consequently, I didn't purchase because I wanted to, I purchased because I had too. With that in mind, I found this to be probably the most useful textbook I purchased during my entire course of study. The writing was clear and easy to understand and the practical applications were limitless. I highly recommend this book to anyone attempting to "run" a quality improvement program effectively and efficiently.