The Periodic Service Review: A Total Quality Assurance System for Human Services and Education

Rating:
Summary: Excellent Resource for Human Service Professionals
Review: For human services professionals interested in establishing an effective quality control program, this book is very helpful. Published by Paul H. Brookes, it contains detailed information on how to structure performance standards, monitoring, and staff training.

Using the authors' suggestions, I was able to adapt their periodic service review protocols to fit my needs. The price of this book may seem steep, but in terms of the potential enhancements to your quality of services, it is cheap. The authors are experts in the field and know what they are talking about. By the way, I am not affiliated with the authors or Brookes publishing in any way. You may email me at [e-mail] if you would like to ask specific questions relevant to this book.