Collaborative Customer Relationship Management: Taking Crm to the Next Level

Rating:
Summary: Harvard Editors Are Taking CRM To a New Level
Review: Great Book, great value. It really seems Harvard is catching up with Wharton, Kellog and other marketing champions in the academic area. This book is outstanding; it links theory and business life nicely - the case studies do their work...You can read about the newest developments in the CRM field (mass customization, collaborative customer relationship management and category management, VMI and CPFR) and you understand how to boost your business. Just do the things the other companies displayed in the book did...

I really recommend this book!

Rating:
Summary: A must read!!!
Review: Read this book if you wish to know how collaboration based partnership concepts like CPFR, ECR, CCRM etc will rule management approaches. This is the way forward....