Business Reengineering: The Survival Guide

Rating:
Summary: This book goes beyond the trivialities of reengineering
Review: If you're convinced of the value of reengineering but don't know what to do next, start with this guide. You'll get enough practical theory and step-by-step detail as well as hints for success and cautions to embolden you. One overarching tip: It's not enough to change the physical structure of a process or technology you have to change the corporate infrastructure and value system at the same tim