55 Steps to Outrageous Service

Rating:
Summary: Outrageous Indeed.
Review: A friend sent me this book. I have no idea why. After reading it I can say that the ideas Mr. Hatcher illustrated are good ones. The book does not flow as well as it could, but then again it speaks from a person-to-person level. It's easy to see why he is so successful.

Rating:
Summary: Outrageous Book!
Review: Greg Hatcher is a Local Business Man in the Central ArkansasArea. I saw the book at a local store and was surprised by the...cover price. I almost did not purchase, but after reading the first 5 or 6 Steps while browsing, I was hooked. My wife stole the book for the evening and read it in one sitting. After getting the book in my own hands I liked almost everything inside and the ideas presented... I am making it required reading for my staff. I loved the chapters titled: On Your Worst Day You Must Still Be Very Good, Our Attitude is the Difference, Honesty is the Best Policy, Five Thank You Notes Per Week, Donuts in the Morning & Cookies in the Afternoon, Holiday Cards, Expressions of Sympathy, Birthday Cards, Employee Birthdays & Anniversaries, Write It Down, Fax Information On Your Company Prior to Your Arrival and much, much more. Order Two Copies and give one to a friend or co-worker. Super Book!

Rating:
Summary: Implement today!
Review: The thing I like about this book is that anyone can read it and implement some of the concepts immediately. There is no question that if you follow even a portion of Greg's plan you will improve your results.