UP Your Service!

Rating:
Summary: Up Your Service
Review: "Up Your Service" is really a wonderful book from a true "guru" of customer service. The book is beautifully set up to be easy to use, and a pleasure to work with. Ron Kaufmans excitement and passion for excellence comes through so clearly in the thought behind the production of this book. (This guy is thinking about the reader (customer) very clearly in the book design. All books should be this easy and fun to deal with. Anyone dealing with customer service, (and we all are!) should have this one in their library.

Rating:
Summary: Up Your Service
Review: "Up Your Service" is really a wonderful book from a true "guru" of customer service. The book is beautifully set up to be easy to use, and a pleasure to work with. Ron Kaufmans excitement and passion for excellence comes through so clearly in the thought behind the production of this book. (This guy is thinking about the reader (customer) very clearly in the book design. All books should be this easy and fun to deal with. Anyone dealing with customer service, (and we all are!) should have this one in their library.

Rating:
Summary: Fun in Service!
Review: How many times did you feel motivated & fun when come to the topic Service, especially in a book?

I've never seen, heard or learn one. This is a unique book, fun to read & learn. This is no strange to those who have heard Ron-In-Action in his seminar.(...)

With this book, you'll learn more about Service than what you've in a decade. Way to go, Ron.

Rating:
Summary: Fun in Service!
Review: How many times did you feel motivated & fun when come to the topic Service, especially in a book?

I've never seen, heard or learn one. This is a unique book, fun to read & learn. This is no strange to those who have heard Ron-In-Action in his seminar.(...)

With this book, you'll learn more about Service than what you've in a decade. Way to go, Ron.

Rating:
Summary: Practical, Effective & Creative
Review: Ron is one of the best Customer Service expert and guru in the Asia Pacific region, and perhaps the world. When I knew his book was coming out, I was wondering whether it will be as good or even better. I waited with much anticipation :)

When I bought the book, even before I read it, I was already very impressed with the beautiful and striking design of the cover. Next, when I started reading, I was very relieved and delighted that Ron has managed to maintain his superb world-class quality in his writing as well. It took me only 2 days to finish reading the whole book, and guess what? I normally use a highlighter to highlight the important points in any book I read, and my copy of "UP Your Service" was almost completedly covered with highlights. Almost every point mentioned is so relevant and real. Apart from telling us what's wrong with most companies' customer service, Ron also tell us in very clear terms, what needs to be done to rectify them.

It would not be an over-statement to say that this is one of the best book on "Customer Service" in the world. Read it yourself and you will see what I mean.

Keep up the good work, Ron. *cheers*

Rating:
Summary: Up your service
Review: Ron Kaufman has produced a book according to his highest standards of service: producing not just customer satisfaction but delight. This book is fast-paced with humor and solid business sense. If you want to know how you can produce delighted customers and all the benefits from those relatioships, read this.

Rating:
Summary: Up Your Service Uplifting
Review: Ron Kaufman's easy-and-fun-to-read book is inspirational anduplifting. He reminds us that we are all a part of the service chain,in one way or another. And no matter what profession we are in, we CAN make a difference. Very enjoyable!

Rating:
Summary: High enthusiasm combined with solid action steps!
Review: Ron's high energy and enthusiasm for service and partnership literally explode off each page of Up Your Service! This is not a book to just read. It's a book to devour for its ideas, tips, techniques, and action steps to implement. As Ron writes, "good ideas alone don't count, implementation is what matters!"

Readers should pay particular attention when Ron writes about the "UP Your Service! Mindset" and the "UP Your Service! Toolset".

UP Your Service! will work for any business, government entity, or non-profit organization - large, small, or entrepreneurial.

With this book, Ron has become the leading evangelist of how to make the world a better place through the enthusiastic delivery of service to one another.

Every organization should take a vow to implement an UP Your Service! strategy in the corporate world.

Each of us as individuals should also commit to implement an UP Your Service! strategy in our own personal and family lives.

Rating:
Summary: Delighting Your Customers
Review: This book will change the way you approach clients, help you get your point across and make people like you. It will help you sell your idea, your product or yourself. Ron Kaufman describes how to be generous, add value and demonstrate concern-how to be in "service". He reminds us that delighted customers are more loyal, come more often, spend more money and tell their friends about you.

Ron Kaufman is a legendary marketer, a celebrated keynote speaker and an enthusiastic service pioneer. He has attacked book writing with the same passion as his business consulting.

As the author of 113 books (including revisions and foreign-language editions) and over 500 magazine articles, I highly recommend this book to anyone who has something to sell. [e-mail].

Rating:
Summary: GREAT service is a book away!
Review: Up Your Service is an easy read with simple, powerful and timely ideas that can be implemented immediately.

The "action steps" in each chapter provide valuable tips that have proven beneficial in improving my customer service with clients.

Ron has kept the service provider in mind when he wrote this book. He has brought you ideas you can apply and proven strategies to give the best service possible!

I would recommend this book for anyone who has ever wanted to give the value your customer deserves!