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Rating: 
Summary: Well designed course material - full coverage of key topics
Review: This instructor's guide is equally focused on quality improvement in a general sense as well as on 6-Sigma techniques. It starts off with a module on course planning that lays out the curriculum and objectives. It then introduces 6-Sigma, followed by modules for improvement planning, problem solving, process management and common tools. Each module is, in my opinion, excellent. For example, improvement planning introduces quality function deployment (QFD) as a primary tool/technique. Problem solving gives a structured 5-step process that can be effectively used by anyone, regardless of their job or role, and the module on process management is where the 6-Sigma tools and techniques are introduced, along with design of experiments (Taguchi Technique), and an implementation plan. QFD is also more thoroughly covered in this module. The final module covers most of the common TQM tools and techniques, which round out the knowledge and skill areas required by anyone responsible for supporting 6-Sigma at the worker through line manager levels. Overall, this is a well written book that gives instructors a clearly defined outline for a syllabus and learning objectives.
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