Why People Buy

Rating:
Summary: Could Be Invaluable If You Commit the Time and Energy
Review: There are hundreds (thousands?) of books now in print which offer information and counsel concerning the sales process. In essence, that process involves cultivation and then solicitation but first an important decision must be made: Whom to cultivate? (In retail sales, obviously, anyone who walks in the door is a prospect.) When conducting workshops for salespersons, I strongly recommend that participants formulate criteria which describe what they consider to be their ideal customer. This profile should direct them to prospects which most closely match up with the criteria. Next I point out that the ideal customers they now have can -- and should -- comprise an extended sales force, serving as referral sources to generate leads. My point is that, except in retail sales, those who sell should select their prospects...not the other war around.

Baker's background is in financial services which presumably require extensive education to understand the specific products and services to be offered prior to the identification, cultivation, and solicitation of prospective buyers of those products and services. The title of his book suggests that understanding motivation (i.e. "hot buttons') is an essential part of the salesperson's preparation and indeed it is. He takes a direct and personal approach to his reader as if he has been retained to provide to the reader a combination of mentoring and coaching services. He carefully organizes his material within 12 chapters, skillfully "Tying It All Together" in the final chapter.

This book be most valuable to those who are new to sales or now considering a career in sales; also to sales managers, especially those who supervise others who are relatively inexperienced. To the former, Baker offers sound basics with a rationale for each; to the latter, Baker offers reminders of basics. (Working as I frequently do with sales managers, I am astonished by the fact that so many of them do not have a sufficient understanding of those basics.) I also recommend this book to another group which Baker may not have had in mind when writing it: Those in executive (non sales) positions who are frequently required to persuade others to support an idea or course of action. By now I am convinced that almost everyone involved in business is constantly selling, themselves if nothing else...and most do it ineffectively. Almost all of the strategies and tactics which Baker recommends can be as beneficial to those not in sales as to those who are.

Individual salespersons as well as organizations need a business plan which is cohesive and comprehensive; also one which prudently allocates resources, especially time and energy, where they will generate the greatest ROI. Given the complexity of the general subject of salesmanship, the art and science of ethical persuasion, it makes sense to consult several different sources (including Baker's book) and then cherry-pick whatever is most appropriate to your own specific circumstances (needs, interests, weaknesses, goals, etc.). Here are some other excellent sources: Dick Canada's The 24 Sales Traps and How to Avoid Them, Linda Richardson's Stop Telling, Start Selling, Paco Underhill's Why We buy, and Gerald Zaltman's How Customers Think.

Rating:
Summary: Excellent Sales Book
Review: This book gave me a good over view of the sales process and specifics on how to relate to the buyer. I have read many sales books, but this one hits the mark. I would recommend anyone who is either a professional sales person or striving to be one read this book. It goes way beyond basic sales training and gets into the mind of the buyer and the seller. Great Job.

Rating:
Summary: Why People Buy
Review: This is an incredible book for anyone who wants to be a sales professional or fee consultant. The author has captured the true essence of sales success. Having been in sales for almost 30 years, I was reinforced on the things I do which are successful and discovered new ideas which will help me reach new levels of success. I am so excited to try the information I learned. Any person who wants to go to the next level in selling should study this book - not just read it. There is too much gold in this to just speed read it.