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Rating: 
Summary: yung-chun su
Review: 1608 Webster street Oakland, CA. 9461
Rating: 
Summary: Not bad, but they didn't do their homework
Review: As a professional technical communicator, I found this book to be about middle of the road. The explanations are well done, but some of the cases are poorly researched. For example, in Chapter Five, an example letter has a product manager writing to a software vendor, asking that the program documentation be supplied. The software vendor responds that the programmers had somehow failed to write the documentation. This is nonsense; programmers don't write documentation, technical writers do. That aside, however, the good example/poor example format is very helpful to beginners. The section on oral presentations was very good, especially in the emphasis on audience research. The author again, however, undercuts herself by specifying "Windows-based presentation software", as if PowerPoint were the only presentation software on the planet. All in all, this is a good first start for a beginner, but don't take everything here as gospel. The writer appears to be somewhat familiar with business practices, but betrays a bit of academic naivete from time to time.
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