Total Quality Management in Healthcare: Implementation Strategies for Optimum Results

Rating:
Summary: Good in theory, less in the application.
Review: I've nothing to say, but every CEOs and health professionals should read the book... Numero uno !

Rating:
Summary: Good overview of TQM ; short on healthcare applications
Review: This book provides an excellent overview of TQM principles and processes, and practical examples of tools and how to use them. Except for a few references and one detailed case history of TQM applied to solve a problem in a psychiatric hospital, it's short on compelling examples of breakthrough or incremental results achieved in healthcare. Nor does the author really address TQM applied to clinical practices, where "medical management" promises important breakthroughs in improved quality and lower costs, but requires the understanding and acceptance of TQM by individual doctors, a famously independent group.

Rating:
Summary: Good overview of TQM ; short on healthcare applications
Review: This book provides an excellent overview of TQM principles and processes, and practical examples of tools and how to use them. Except for a few references and one detailed case history of TQM applied to solve a problem in a psychiatric hospital, it's short on compelling examples of breakthrough or incremental results achieved in healthcare. Nor does the author really address TQM applied to clinical practices, where "medical management" promises important breakthroughs in improved quality and lower costs, but requires the understanding and acceptance of TQM by individual doctors, a famously independent group.