Thinking About Quality : Progress, Wisdom, and the Deming Philosophy

Rating:
Summary: A further description of the Deming Management Method
Review: Dr. Deming called Dobyns and Crawford-Mason "the broadcasters and clarifiers of [his] message for a larger audience." Their book and PBS series Quality or Else introduced the general public to the Deming Management Method.

Rating:
Summary: A further description of the Deming Management Method
Review: Dr. Deming called Dobyns and Crawford-Mason "the broadcasters and clarifiers of [his] message for a larger audience." Their book and PBS series Quality or Else introduced the general public to the Deming Management Method.

Rating:
Summary: Examples of successes across a wide range of organizations.
Review: Drawing on their extensive work to produce the documentary "If Japan Can, Why Can't We?," the authors provide excellent examples of successes from quality focused organizations across the spectrum, including education and government. A good read for skeptics. A good motivator for those working through challenges.

Rating:
Summary: An Easy Read & Good Orientation to the Topic
Review: This book or one similar should be a required first reading for those interested in more than keeping quality records. It orients the reader to the true driving force behind quality movements--burning desire for customer satisfaction. Have a copy or two in your facility library and make sure your new employees read at least the first 4-5 chapters.

Rating:
Summary: An Easy Read & Good Orientation to the Topic
Review: This book or one similar should be a required first reading for those interested in more than keeping quality records. It orients the reader to the true driving force behind quality movements--burning desire for customer satisfaction. Have a copy or two in your facility library and make sure your new employees read at least the first 4-5 chapters.