The Successful Manager's Guide to Selling Through Proactive Customer Service: How to Reduce Inside Sales Costs and Keep Customers Buying Forever

Rating:
Summary: Hands off...this book doesn't leave my office!
Review: Great book to refer to! It doesn't leave my office, although many have tried...none have succeeded.

Seriously...it has helped our firm extensively. Highly suggested!

Ron Doan
Director, Marketing
Cisco Systems, Inc.

Rating:
Summary: A must have for any Customer Service department!
Review: Too bad this is not made with a hard cover because I use mine so much the spine is about to fall apart. This book has helped me create and maintain a strong CS department. I really did use it on a daily basis for the first month or so after I purchased it. Two thumbs up here...

Elisa Frederick
Group Product Manager
Microsoft