Break-Through Process Redesign: New Pathways to Customer Value

Rating:
Summary: A delightful book on process improvement
Review: I have read some books on process improvement, reengineering, etc., and this is the most pleasant to read. The concepts are very clear, the steps for improvement are explained in a simple way. If you want to learn how to redesign business processes, this is one of the best to begin with.

Rating:
Summary: An excellent starting point for newbies to process design
Review: I thought the book was an easy read. I learned how to choose which process are more conducive to redesign, how to pick redesign project team members, some tips on what to expect from such an effort, how to overcome some of the barriers. I learned which tools work best for a particular project. It answered many of my questions about process design. A great book to get start in process design.