Baldridge Award Winning Quality: 13th Edition- Covers the 2004 Award Criteria How to Interpret the Baldrige Criteria for Performance Excellence

Rating:
Summary: Excellent detailed guidance and insight.
Review: Provides a detailed understanding of the criteria, shows how to write an application, and is a tool for assessing an organization and developing plans. Excellent guidance and insight.

Rating:
Summary: Baldrige Smaldrige
Review: There is no greater hoax than the TQM revolution. What it really is, is an excuse to fire people in failing organizations.

If you are reading this book, don't be worried for you are already in Elysium and you are already dead.