Writing Performance Documentation: A Self-Paced Training Program

Rating:
Summary: Best writing book
Review: I love my job, which includes managing a staff of seven customer service representatives. But I always hated doing performance appraisals. My own manager sent me to a workshop where I learned a lot about how important communication is to successful performance management. At the end of the class, the instructor showed us a book, Writing Performance Documentation. I bought a copy for myself, and it was one of the best purchases I ever made because it helps me write objectives and performance documentation that communicate useful, specific information. I still don't love doing performance appraisals-but I'm much better at it now.

Rating:
Summary: Best writing book
Review: I love my job, which includes managing a staff of seven customer service representatives. But I always hated doing performance appraisals. My own manager sent me to a workshop where I learned a lot about how important communication is to successful performance management. At the end of the class, the instructor showed us a book, Writing Performance Documentation. I bought a copy for myself, and it was one of the best purchases I ever made because it helps me write objectives and performance documentation that communicate useful, specific information. I still don't love doing performance appraisals-but I'm much better at it now.

Rating:
Summary: Very Helpful Resource
Review: Writing Performance Evaluations was the one part of my job I dreaded. I never knew what to say, I didn't want to make people mad, I was confused about objectives-the whole process confused me. A colleague suggested I try Writing Performance Documentation. The meaningful examples and helpful feedback showed me what is meant by objective documentation. I learned what words to stay away from and the kind of details that are necessary to write helpful observations. This is one of the few times that I found the examples of how not to do something as important as those that showed the right way. The section on writing objectives was equally helpful. Because I now use details and facts when writing documentation and develop objectives that can be easily measured or observed, people actually thank me for my evaluations. This book has made a great deal of difference in how I see my job.

Rating:
Summary: Very Helpful Resource
Review: Writing Performance Evaluations was the one part of my job I dreaded. I never knew what to say, I didn't want to make people mad, I was confused about objectives-the whole process confused me. A colleague suggested I try Writing Performance Documentation. The meaningful examples and helpful feedback showed me what is meant by objective documentation. I learned what words to stay away from and the kind of details that are necessary to write helpful observations. This is one of the few times that I found the examples of how not to do something as important as those that showed the right way. The section on writing objectives was equally helpful. Because I now use details and facts when writing documentation and develop objectives that can be easily measured or observed, people actually thank me for my evaluations. This book has made a great deal of difference in how I see my job.