Total Quality Management : Strategies and Techniques Proven at Today's Most Successful Companies (Portable Mba Series)

Rating:
Summary: How should TQM be implemented, read the examples!
Review: he Baldrigde Quality System quantifies the quality of a company with a score from zero to a thousand points. Even the best companies are far behind the thousand point limit, but the writers found 53 examples that, at least for one aspect, owe almost the maximum of the available points. Ben&Jerry's, Ford, 3M and AT&T are just a few of the companies that have provided information for the book. Still the book is not a list of 'perfect case examples' but the writers managed to let the theory and practice explain solutions to daily problems and improved management techniques. Although none of the issues dealt with is explained in the smallest detail or with an extensive number of examples, but this books provides a broad view for new managers or managers new to TQM.