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Rating: 
Summary: Weakest of ITIL series
Review: This ITIL guide is the weakest of the series because the approach is outmoded with respect to contemporary development life cycles. The chapters address the following key areas and follow the older waterfall SDLC:
(1) Requirements
(2) Design
(3) Build
(4) Deploy
(5) Operate
(6) OptimizeThe latter three milestones - deploy, operate and optimize - spill over into service management covered in the Service Delivery and Service Support guides in the series. In that respect this guide does provide a comprehensive picture of applications delivery, and service and support delivery. If you are pursuing ITIL certification you will need this guide, despite the shortcomings I noted because the material will be part of the exams. However, if you are only exploring ITIL as a viable framework for your organization I would bypass this book unless/until you decided to actually implement ITIL and/or pursue certification.
Rating:
Summary: Weakest of ITIL series
Review: This ITIL guide is the weakest of the series because the approach is outmoded with respect to contemporary development life cycles. The chapters address the following key areas and follow the older waterfall SDLC:
(1) Requirements
(2) Design
(3) Build
(4) Deploy
(5) Operate
(6) Optimize The latter three milestones - deploy, operate and optimize - spill over into service management covered in the Service Delivery and Service Support guides in the series. In that respect this guide does provide a comprehensive picture of applications delivery, and service and support delivery. If you are pursuing ITIL certification you will need this guide, despite the shortcomings I noted because the material will be part of the exams. However, if you are only exploring ITIL as a viable framework for your organization I would bypass this book unless/until you decided to actually implement ITIL and/or pursue certification.
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