Rating: 
Summary: Nordstroms - Still a Solid Read
Review: This book made a big splash when it hit the stands in 1995. If you are worried about it being outdated, don't be. I found it to be very thorough in it's study of Nordstrom's, and it is still a good lesson in what we should all strive for.Minimal mistakes that need to be updated in the next revision:
1). Their top notch website is not addressed, however, it does describe the thinking that was held by the company in 1994 to take advantage of the new electronic media. I thought that this section spoke volumes to how far reaching Nordstrom's view of service really is.
2). Very minor changes have been made to their business plan since this book was released. Most of these changes would be evident to the keen observer after 10 minutes in their store. All in all, I recommend this book to anyone who is studing how to change attitudes on customer service. If you are just looking for a book on sales, this is not for you.
Rating: 
Summary: Good Book for anyone wanting to brush up on their skills
Review: This is a good book. It doesn't really give a person any new ideas on customer service it just reminds them what good service is. The key to Nordstrom's great service is pretty basic, give your employees the authority to service the customer, do whatever it takes to make the customer happy, and perform extras for the customer that your competition doesn't like writing thank you notes. Like I said you probably won't learn a whole lot but the book is a good reminder of what you should be doing to provide excellent customer service.
Rating:
Summary: The Nordstrom way
Review: This is not a review. I have read the book and learned much from it. I need to purchase it in spanish and need information on how to do so (if it has been published in spanish of course). Can anybody answer this question, if so I would appreciate any help you can give me. Thank you very much.
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