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Summary: "The Emotional Competence Framework"
Review: "More and more companies are seeing that encouraging emotional intelligence skills is a vital component of any organization's management philosophy. 'You don't compete with products alone anymore, but how well you use your people,' a manager at Telia, the Swedish telecommunications company, put it to me. And Linda Keegan, vice president for executive development at Citibank, told me, 'Emotional intelligence is the underlying premise for all management training'...A 1997 survey of benchmark practices among major corporations, done by the American Society for Training and Development, found that four out of five companies are trying to promote emotional intelligence in their employees through training and development, when evaluating performance, and in hiring...If so, why write this book? Because many or most organizations' efforts to encourage emotional intelligence have been poor, wasting vast amounts of time, energy, and money...My mission in writing this book is to act as a guide to the scientific case for working with emotional intelligence-as individuals, in groups, as organizations. At every step I have sought to validate the science with the testimony of people in jobs and organizations of all kinds, and their voices will be heard all along the way" (pp.7-13).In this context, Daniel Goleman firstly defines emotional competence as a learned capability based on emotional intelligence that results in outstanding performance at work, and emotional intelligence as a potential for learning the practical skills that are based on its elements. Thus, throughout this invaluable book, he discusses the relationship between the five dimensions of emotional intelligence and the twenty-five emotional competencies as listed below: A. Personal Competence- These competencies determine how we manage ourselves. I- Self-Awareness- Knowing one's internal states, preferences, resources, and intuitions. 1. Emotional awareness: Recognizing one's emotions and their effects. 2. Accurate self-assessment: Knowing one's strengths and limits. 3. Self-confidence: A strong sense of one's self-worth and capabilities. II- Self-Regulation- Managing one's internal states, impulses, and resources. 4. Self-control: Keeping disruptive emotions and impulses in check. 5. Trustworthiness: Maintaining standards of honesty and integrity. 6. Conscientiousness: Taking responsibility for personal performance. 7. Adaptability: Flexibility in handling change. 8. Innovation: Being comfortable with novel ideas, approaches, and new information. III- Motivation- Emotional tendencies that guide or facilitate reaching goals. 9. Achievement drive: Striving to improve or meet a standard of excellence. 10. Commitment: Aligning with the goals of the group or organization. 11. Initiative: Readiness to act on opportunities. 12. Optimism: Persistence in pursuing goals despite obstacles and setbacks. B- Social Competence- These competencies determine how we handle relationships. IV- Empathy- Awareness of others' feelings, needs, and concerns. 13. Understanding others: Sensing others' feelings, and perspectives, and taking an active interest in their concerns. 14. Developing others: Sensing others' development needs and bolstering their abilities. 15. Service orientation: Anticipating, recognizing, and meeting customers' needs. 16. Leveraging diversity: Cultivating opportunities through different kinds of people. 17. Political awareness: Reading a group's emotional currents and power relationships. V- Social Skills- Adeptness of inducing desirable responses in others. 18. Influence: Wielding effective tactics for persuasion. 19. Communication: Listening openly and sending convincing messages. 20. Conflict management: Negotiating and resolving disagreements. 21. Leadership: Inspiring and guiding individuals and groups. 22. Change catalyst: Initiating or managing change. 23. Building bonds: Nurturing instrumental relationships. 24. Collaboration and cooperation: Working with others toward shared goals. 25. Team capabilities: Creating group synergy in pursuing collective goals. Daniel Goleman writes that "this list offers a way to inventory our strengths and to pinpoint competencies we may want to bolster. Part 2 and 3 of the book give more detail and insight into each of the competencies, showing how they look when displayed in full power-or when they are lacking. Readers may want to turn directly to the competencies most relevant to their interests; the chapters describing them do build on one another to an extent (as do the competencies they describe), but they need not be read in a fixed order." Strongly recommended.
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Summary: Working With Emotional Intelligence
Review: ...based on interviews and studies with business leaders and organizations...explains what sets star performers apart and how emotional intelligence becomes the most important factor in success
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Summary: working effectively with co-workers
Review: a followup to emotional intelligence a good foundation book to understanding the compleities involved with the office place. during the course of reading the book, i would often think 'oh yeah!! thats how i feel! or 'I wonder if I'm looked at that way?
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Summary: Interesting book for EQ newbies; don't mistake for self-help
Review: A friend of mine brought this book along on a recent vacation we took together and I ended up reading it over the course of a couple days. The author's claim that emotional intelligence is more important than raw smarts for effectiveness at work (a point that many other reviewers griped about) rung very true as I considered the many people I've worked with and managed. Several other reviewers complained that the book does not offer any fresh or new ideas from his previous or other books. This may be true, but this book was my first reading on the topic of emotional intelligence. I found it pretty well done and quite thought provoking. If you're looking for a self-help type book that will show you how to gain emotional intelligence for your job, this book will probably disappoint you. I don't think that's the intent of the book. The amount of selling for his consulting company seemed harmless and minimal to me.
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Summary: Interesting, But What is New?
Review: A good read but it is a rehash of ideas previously presented. While the concepts are valid, its packaging strikes one as faddish. Of more serious note is what he fails to discuss; how does an "emotionally intelligent" individual survive in a poor organization? His example of Delta Airlines showed that the best managers were leaving because of an abusive CEO. Thus, was it the CEO's lack of emotional intelligence that led to his downfall or was it the massive exodus of talent "voting with their feet?" If those who left had not done so, would the CEO have been ousted? In short, one can save the price of this book by using common sense. Treating people with respect, listening to what the boss and others are saying, and doing your best to achieve the company's goals can summarize this and several other popular management books.
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Summary: Great book!
Review: A very useful book! - although the title is somewhat misleading. I have not read the first book in this series, Emotional Intelligence; which I'm told is more acacademic in nature and not very practical. This book however is quite practical. E&I by its very definition cannot be learned in the academic sense of reading a book, so a to do list is not appropriate. Hovever, the examples and situations depicted should help us to readily identify and relate to similar occurences in our everyday lives. In this regard - it is helping us to become more self aware - which is probably the first and most significant step.
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Summary: OH, Now we get it!!
Review: After struggeling for years to uncover those traits that push and hold organizational "stars" in their firmament Daniel Goleman has prepared a down to earth navagational chart for those of us who always knew there had to be a better way to understand the tools to shape behavior. This is not a "Book for Dummies" and yet it is filled with practical real life experience and research to support his thesis that developed Emotional Competencies is what all organizations require to succeed. Written with Emotional Intelligence as well, this is an easy read except for the time you will spend highlighting and exclaiming OH, Now I get it!!
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Summary: Another depressing addition to psych-lite for managers
Review: Although the art of management remains to some extent a mystery, and managers thus eager for true insights into the underlying framework for personal relations, there is still really no excuse for such simplistic platitudes.
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Summary: An Extraordinary and Essential Book
Review: Anyone who works with other people -- all of us -- needs to understand that our professional lives can be better than they are. And, all of us need to understand that mere skill or academic achievement never have translated into professional success, and never will. This book, an extremely thoughtful analysis, cogently describes the missing link. We always knew that IQ was never enough. The missing link, the ability to form alliances that deepen into friendships, the ability to be creative and to lead co-workers to do their utmost, is only part of the totality of what constitutes emotional intelligence. Read the book, your career and your life will be better for it.
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Summary: Did not enlighten me on how to master emotional intelligence
Review: As someone who was hoping to understand how to become more "emotionally intelligent" I was extremely disappointed in this book. The purpose of the book seems to be 1)to convince the reader of the importance of emotional intelligence (I was ready to accept this as a given and get on with it) and 2) to outline at a very high level the components of emotional intelligence (a rather inuitively obvious list including self-confidence, self-awareness, etc). The intended audience seems to toggle between the "corporation," trainers within a corporation, and the corporate individual. As such, the author fails to adequately address any of the above. I found the book needlessly verbose on topics that were not central (such as the importance of emotional intelligence). The author never got to the business of telling me how to gain this emotional intelligence. Instead he described in great detail items like how the brain works & the physiological effect of stress or panic. I was quite willing to take his word on the fact that there simply is a physiological effect of stress or panic (and take his word for other items like this) and wanted instead to get down to the most central & important topic which in this example was to learn how to avoid, minimize or manage stress or panic. This particular chapter ended and the author moved onto another topic without ever covering this most vital point. Likewise with other such topics and chapters. So, as an individual looking to take something useful away from this book, I think it missed the point.
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