The Corporate Coach: How to Build a Team of Loyal Customers and Happy Employees

Rating:
Summary: Useful, Common Sense Tips For Providing Customer Service
Review: An excellent case study of a company dedicated to customer service. If you want to retain and add customers, and retain high-quality service people who know the value of your customers and the true value of team-work, this book is a must-read.

Rating:
Summary: Management is not a place for a dictator.
Review: The Corporate Coach is a good book for all would-be and new managers. The book reinforces the idea that a manager is not so much a boss as a supporter of his employees. Every company should hope that each manager understands he has employees entrusted to him and he must be able to maximize their effectiveness. To do this, the manager must be able to be a supporter, a cheerleader and a corrector of problems in an atmosphere that is positive. The Corporate Coach explains all of this from the know-how of someone who has done it and proven it's success. I give it to all my new managers to read.

Rating:
Summary: A "how-to" on building a customer oriented team.
Review: This book focuses on serving customers as the customer wants to be served not as the service provider wants to serve. The "Coach's Checklists" at the end of each chapter are each worth the price of the book. This book drives home the point that the ONLY difference between a business and sports team is the field they play on.