The Quality Secret: The Right Way to Manage

Rating:
Summary: Interesting Reading about the "Quest for Quality"
Review: This is a good book. A little dry at times, but interesting.

Conway was one of the first westerners to take the philosophy of Dr. W. Edwards Deming and apply it to business. Deming's ideas had been spurned by western corporations for years. He took his ideas to Japan and flourished. Conway took notice of it and studied. He was in a position to apply the ideas to his company. It was a major culture shock, but it turned his company around.

The book is full of useful ideas and insightful examples of the ideas at work. At my company, it is at the top of the reccommended reading list for managers. Right up there with Stephen R. Covey's "The Seven Habits of Highly Effective People".

Anyway, it's a good book for middle management to read to help them succeed.