Total Quality Management: The New Management Model (Portable MBA Series)

Rating:
Summary: Not much more than a promo for a specialized analysis proc.
Review: The audio book discusses companies which are successful at using a particular analysis procedure but barely touches on management itself. More of an 'infomercial' as it lacks quality content.

Rating:
Summary: Some good ideas, but now there are better
Review: TQM was a great idea in its time. Now one can see that TQM, like what came before and after it like Excellence and Six Sigma, is just a subset of what really works- Open-Book Management (see the book of the same name by John Case). When TQM, or any similar program, is implemented, in order for it to work, needs to address the other areas of OBM such as financial information and understanding, appropriate responsibilities, and a stake in the rewards.

Fortunately, not only does this book/tape talk about TQM in particular, but it also talks about certain issues involved in implementing any similar type of program.

Rating:
Summary: Some good ideas, but now there are better
Review: TQM was a great idea in its time. Now one can see that TQM, like what came before and after it like Excellence and Six Sigma, is just a subset of what really works- Open-Book Management (see the book of the same name by John Case). When TQM, or any similar program, is implemented, in order for it to work, needs to address the other areas of OBM such as financial information and understanding, appropriate responsibilities, and a stake in the rewards.

Fortunately, not only does this book/tape talk about TQM in particular, but it also talks about certain issues involved in implementing any similar type of program.