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Summary: A Book of Ideas for Creativity & Innovation
Review: A useful text with numerous examples to motivate and encourage your team to get creative and innovative. Useful to owners of small businesses and entrepreneurs to understand how the big organisations succeed. It is little things that could be done for big returns. With the focus on simple things like benchmarking and audit, understanding markets, products and services, it brings all together on winning customers. I have often trawled this book for best practices from time to time and without fail, I have found often new insight and ideas each time I flipped through it. Its a kind of book you may want to read and dip into from time to time for ideas to spark your creativity! The best practice agenda & top ten diagnostic questions at the end of each chapter are useful tools to develop your own best practices.
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Summary: Cutting edge theories and practices from five years ago
Review: After getting past the sales and marketing pitches, the book began to provide a number of interesting examples of Best Business Practices. I would have liked to have seen more Best Practices provided. I was extremely disappointed with the blatant sales and marketing that was thrown in.
Rating: 
Summary: An Excellent Collection of Best Business Practices
Review: After getting past the sales and marketing pitches, the book began to provide a number of interesting examples of Best Business Practices. I would have liked to have seen more Best Practices provided. I was extremely disappointed with the blatant sales and marketing that was thrown in.
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Summary: Great Lessons from Arthur Andersen's years of experience
Review: An enthusiastic two thumbs up! Unlike most businesss books that say in 300 pages what can be said in 3, this book delivers its message clearly and concisely. It offers many "best practices" learned from direct client experience that can be used immediately in companies. Colored with examples, and punctuated throughout with tidbits of wisdom. A must buy!
Rating:
Summary: Great Lessons from Arthur Andersen's years of experience
Review: An enthusiastic two thumbs up! Unlike most businesss books that say in 300 pages what can be said in 3, this book delivers its message clearly and concisely. It offers many "best practices" learned from direct client experience that can be used immediately in companies. Colored with examples, and punctuated throughout with tidbits of wisdom. A must buy!
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Summary: Packed With Knowledge!
Review: Arthur Andersen executives Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman have brought the company's "Global Best Practices" program to book format. They tell you how to adapt any company's best practices to your business. They highlight dozens of examples from the thousands that they have collected for Andersen's popular database. The authors take a direct, no-frills approach to presenting their ideas and information, and concentrate on case histories that give you plenty of details. This makes the book highly useful, clear, and free of useless jargon, so we [...] recommend it to people at all levels in any business. You are bound to find some useful gems.
Rating:
Summary: Cutting edge theories and practices from five years ago
Review: Having read several CS books, this one breaks no new ground. Had this book come out five years ago, it would have been more useful. As is, the book seems terribly dated and not especially enlightening. If you've read nothing about customer sat, then this book is a good read.
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Summary: Intriguing and customer-focused!!!
Review: I enjoyed the book very much. It was to the point and very direct. The companies' stories were extraordinary. I would recommend this book as a reading must.
Rating:
Summary: A worthwhile read with some minor distractions.
Review: I think the main advantage of this book is providing a clear and easy way to approach what best-practice really means, specially when here, in Europe, we usually make very complex model from everything. A useful reading for consultants which in our continent are creating a very confusing best-practice consulting tools. The best: the idea of customer-center best-practices (better than all this re-engineering radical tools that fail most of times).
Rating:
Summary: A great guide on what really means "best-practice"
Review: I think the main advantage of this book is providing a clear and easy way to approach what best-practice really means, specially when here, in Europe, we usually make very complex model from everything. A useful reading for consultants which in our continent are creating a very confusing best-practice consulting tools. The best: the idea of customer-center best-practices (better than all this re-engineering radical tools that fail most of times).
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