Rating: 
Summary: Racist Pig!
Review: Carl Sewell never built an empire. He inherited it from his father, and hired great people to handle all the daily chores. They made him rich. On the way, he got rid a few of them. How do I know? I was there. He was very racist towards blacks and hispanics. He only viewed them as a necessary evil. I witnessed him wiping his hand after he shook hands with a hispanic gentleman who is one of his best employees. Carl Sewell is a lying, racist piece of garbage.
Rating: 
Summary: Simply the best....
Review: Do not be put off by the cheesy grin and sharp suit on the cover of the book - this is anything but a slick-but-little-content sales seminar. I would even say that this is among the top 5 books on business I have ever read - packed full of good ideas, common sense and presented in such a way that you do not need an MBA to understand the text. Read it from cover to cover (or take chapters in isolation, as I did) and you cannot fail to be anything but impressed by the advice given. It would shock me to learn of someone that cannot learn from Mr. Sewell's approach to customer service. A must buy, for anybody that has a remote interest in improving the effectiveness of their operations.
Rating:
Summary: Great book with Great examples
Review: Great book with Great examples on how to treat your customers and give them good services that will stick on their mainds for a long time.
Rating:
Summary: He makes customer service a profit center
Review: I cannot say enough about how right on the money Carl is on this book. I have met some of his custoemrs on planes and as I travel. Been to one of his dealerships. This guy practices what he preaches and it shows. This is real world how it is done. Jack in his book about Enterprise Rent A Car called Exceeding Customers Expectations is similar and so is the book about South West Airlines and the History of Nordstroms. Maybe this should be called the Bible of customer service in th Real World. He is right, his customers love him in Dallas and your customers will love you too if you follow this real world, provn plan and if you believ it in your heart and soul you will understand like Carl. This book needs six stars, but I can only put in five so here is all six for you Carl ******. You deserve them and so does this book. the other reviews are good too and I think anyone who reads this book will understand it's value, after all you are a customer too. Think about what you want as a customer, this is what Carl shows you. He shows you how to become one with your customer. You should buy this book and then you do not need an MBA.
Rating:
Summary: A must read if you want to get better!
Review: I manage a car dealership, and our management team is going to have every employee in the dealership read the book and report on what they learned. It will change their thinking, just like it changed our thinking. It will change yours too. We MUST look at every transaction as a piece to a bigger picture puzzle, and this book reminds us of the the "how's" and "why's." PS. Even if you are not in the "car business", this book will change the way you think about interacting with people. Simply put, it makes you want to give 110% in everything you do.
Rating:
Summary: A must read if you want to get better!
Review: I manage a car dealership, and our management team is going to have every employee in the dealership read the book and report on what they learned. It will change their thinking, just like it changed our thinking. It will change yours too. We MUST look at every transaction as a piece to a bigger picture puzzle, and this book reminds us of the the "how's" and "why's." PS. Even if you are not in the "car business", this book will change the way you think about interacting with people. Simply put, it makes you want to give 110% in everything you do.
Rating:
Summary: No kidding-- this is a great book!
Review: I was deeply skeptical when a friend handed this book to me-- suit, grin, car salesman? What did that have to do with consultancy to media companies? What did this have to do with anything? No joke-- it has to do with *everything* in business. A great focused reminder about where to spend your energy and attention if you want to grow your business. This doesn't just repeat the same old motivational seminar stuff that seems to populate so many of the business books out there. It's a quick read with good advice illustrated by real life examples. What more can you ask for?
Rating:
Summary: Customers for Life
Review: If you just take a portion of what Carl Sewell has done to build his business and implement it into your business, you will see amazing positive results! This book is required reading for my employees!
Rating:
Summary: Customer for Life means business for life
Review: If you want to keep your customers and bring in new ones this is the book for you. Carl not only knows that customers are the life blood of a business but how the employees are a key to it. If you want your dealership (or any business) running at top speed, this is the book to read. I highly recommend it to my dealership clients.
Rating:
Summary: Superb for every person in a company
Review: I`ve almost never been involved in sales, and that`s maybe because I think that is not my best skill at all, but after reading this book I do understand everyone of us has a seller inside, in every daily activity, from promoting our own job to talking to our neighbours.
So spend a very few bugs and buy it. You`ll enjoy it!
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