SAP R/3 v4.5 Service Management Master data Training CD

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Summary: SAP R/3 v4.5 Service Management Master data Training CD
Review: Course Overview

SAP R/3 Service Management Master Data introduces you to the SAP R/3 Service Management module and on hand of the case study used, shows how it integrates with the other R/3 modules. It also shows how to create the infrastructure needed to process service requests in the system.

Learn To

* Identify the SAP R/3 Service Management Module.

* Service and Organization.

* Scenarios.

* Integration in the R/3 System.

* Create a Service Organization.

* Create an Item of Equipment.

* Assign a Counter to the Equipment.

* Service Products and Service Contracts.



Audience

The target audiences for this course are middle management, project managers, members of project teams, organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and SAP R/3 3.0: Working with R/3 3.0 (course 12272).

Deployment Options -

e-Learning

Accreditation -

NASBA credits: 4 CPE Credits

CEU credits: 0.35 CEUs

Language Options -

UK English

Total Learning Time -

3 to 4 hours

Objectives

Unit 1: The SAP R/3 Service Management Module 1.5 - 2 hours

* Service and Organization: - Functionality. - Service components. - Enterprise organization.

* Scenarios: - Service processing. - Spare parts delivery processing. - Repairs processing in the Service Center. - Field service.

* Integration in the R/3 System: - Case study. - Integration with SD, FI and CO. - Integration with MM, PP and HR. - Integration with other modules.

Unit 2: Creating a Service Organization 1.5 - 2 hours

* Creating an Item of Equipment: - Creating sales orders. - Creating deliveries.

* Assigning a Counter to the Equipment: - Installing equipment. - Creating a counter. - Creating a measurement document. - Creating a warranty.

* Service Products and Service Contracts: - Creating service products. - Creating a service contract.