SAP R/3 4.6c SD Customer Service Representative

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Summary: SAP R/3 4.6c SD Customer Service Representative
Review: Course Overview
This SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System.

Learn To

Getting started with SAP R/3 4.6.
Starting the system and logging on.
Access options.
Basis.
Basics of sales and distribution.
Overview.
Master data in SD processing.
Basic functions in SD.
The sales employee in SAP R/3.
Inquiries, quotations, and orders.
Processing contracts.
Sales information.

Audience
The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course.

Deployment Options
e-Learning

Accreditation
NASBA credits: 4 CPE Credits
CEU credits: 0.50 CEUs

Language Options
US English, UK English, German

Total Learning Time
4 to 6 hours

Objectives
Unit 1: Getting Started with SAP R/3 4.6 1.5 - 2 hours

Starting the System and Logging On: - Starting the R/3 System. - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body.
Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings.
Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System.

Unit 2: Basics of Sales and Distribution 1.5 - 2 hours

Processes in Sales and Distribution: - Organizational Levels in SD. - Integration. - Role-Based Sales and Distribution.
Master Data in SD Processing: - Customers and Business Partners. - Products and Services. - Conditions and Agreements.
Basic Functions in SD: - Sales Documents. - Material Determination. - Partner Determination.

Unit 3: The Sales Employee in SAP R/3 1 - 2 hours

Inquiries, Quotations, and Orders: - Creating and Changing Inquiries. - Creating and Displaying Quotations. - Creating and Changing Orders.
Processing Contracts: - Contract Types. - Creating Contracts.
Sales Information: - Master Data. - Contracts. - Inquiries, Quotations, Orders.