e-Business Part 6: Working with Employees

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Summary: e-Business Part 6: Working with Employees
Review: Course Overview
This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing.

Learn To

Identify the key issues involved in establishing effective communication within an organization.
Identify the guidelines for an effective employee communications policy.
Identify guidelines relating to employee privacy in the workplace.
Identify features of an intranet that facilitate the exchange of information within an organization.
Identify the benefits of an intranet for organizational decision-making.
Identify the benefits of an intranet for departments within an organization.
Identify the role of knowledge management applications in the development of business strategies.
Identify features of knowledge management.
Identify ways knowledge management uses e-Business technology to market to consumer devices.

Audience
Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The sixth course in the e-Business curriculum focuses on how to use an e-Business environment to better manage, communicate with and empower the organization's employees.

Deployment Options
e-Learning

Accreditation
NASBA credits: 4 CPE Credits
CEU credits: 0.70 CEUs

Language Options
US English

Total Learning Time
7 hours

Objectives
Unit 1: Communication 3 hours

Identify the key issues involved in establishing effective communication within an organization.
Identify the guidelines for an effective employee communications policy.
Identify guidelines relating to employee privacy in the workplace.
Identify the impact on company resources of providing Internet and e-mail access to employees.
Identify how to encourage appropriate email etiquette within organizations.
Identify the guidelines for structuring your information.
Identify the guidelines for allocating appropriate access levels.
Identify the activities involved in managing an intranet.

Unit 2: Intranet in e-Business 3 hours

Identify features of an intranet that facilitate the exchange of information within an organization.
Identify the benefits of an intranet for organizational decision-making.
Identify the benefits of an intranet for departments within an organization.
Identify the key business factors involved in creating a successful intranet.
Identify proactive policies for implementing an organization's intranet.
Identify the benefits of the successful implementation of an intranet to an organization.
Identify the hardware considerations that are needed when installing a new intranet.
Identify the components of a Local Area Network (LAN).
Identify the guidelines for expanding your intranet successfully.
Identify the products available for setting up an Intranet.
Identify the benefits of a Web-centric intranet.
Identify the potential drawbacks of a Web-centric intranet.
Match the different types of servers used in an intranet with their functions.
Match technologies with their value-added functionality on an intranet.

Unit 3: Knowledge Management 1 hour
Identify the role of knowledge management applications in the development of business strategies.
Identify features of knowledge management.
Identify ways knowledge management uses e-Business technology to market to consumer devices.
Identify the benefits of customer relationship management (CRM) Decision Support Systems (DSS) to e-Business.
Identify the benefits of Supply Chain Decision Support Systems (DSS) applications.
Identify the features of Remote Performance Monitoring.
Identify the benefits of interactive what-if scenario analysis.
Identify effective knowledge management techniques.
Identify the developments that are driving the knowledge management applications market.
Identify the guidelines for setting up the knowledge management framework for your organization.
Identify the features of a data warehouse.
Identify the capabilities of Online Analytical Processing (OLAP).
Identify the phases in the roll out of knowledge management applications.