Microsoft® Outlook 2002 Proficient User CBT Training CD

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Summary: Microsoft® Outlook 2002 Proficient User CBT Training CD
Review: Microsoft Outlook 2002 Proficient User

Course Overview
This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes.

Learn To
Plan a single meeting by inviting attendees and booking a resource.
Plan a recurring meeting.
Invite an additional attendee to a scheduled meeting.
Identify features of the Tasks folder.
Create a single task.
Create a recurring task.
Organize the contents of an Outlook folder by using the Organize button.
Search for a message across components.
Create a folder in Outlook 2002.

Audience
The audience for this course includes Secretarial, Clerks, Typists, CSRs, Office Managers, Web Designer-Developers, System Administrators, and Database Administrators. Typically learners will work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level of skill as it presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the Microsoft Outlook 2002 Fundamentals course (74070).

Deployment Options
e-Learning

Accreditation
NASBA credits: 4 CPE Credits
CEU credits: 0.80 CEUs

Language Options
German, Dutch, Polish, US English, Arabic, Spanish, French, Italian, Chinese

Total Learning Time
6 to 8 hours

Objectives
Unit 1: Arranging Meetings and Contacts - 2 hours
Plan a single meeting by inviting attendees and booking a resource.
Plan a recurring meeting.
Invite an additional attendee to a scheduled meeting.
Respond to a meeting request.
Reschedule a recurring meeting.
Propose a new meeting time.
Cancel a meeting.
Publish free/busy time for other Outlook 2002 users to view.
View the free/busy time of another user.
Identify features of the Contacts folder.
Create a new contact by using the File menu.
Sort a list of contacts by using fields.
Flag a contact for follow-up.
Track activities by linking contacts and activities.
Customize a built-in Contacts view.
Identify the custom options available for Contacts.

Unit 2: Working with Tasks, Journal, and Notes - 3 hours
Identify features of the Tasks folder.
Create a single task.
Create a recurring task.
Edit a recurring task.
Customize a built-in Tasks view.
Identify the customization options available for tasks in the Options dialog box.
Assign a task to a contact.
Respond to a task request.
Send a status report for an assigned task to another user.
View an assigned task.
Identify features of the Journal folder.
Create a new Journal entry manually.
Edit a Journal entry.
Customize a built-in Journal view.
Create a note by using the File menu.
Assign a category to a note.
Customize a built-in Notes view.

Unit 3: Integrating and Customizing Outlook 2002 - 3 hours
Organize the contents of an Outlook folder by using the Organize button.
Search for a message across components.
Create a folder in Outlook 2002.
Move an item between folders.
Add and delete buttons from a toolbar.
Customize an Outlook 2002 menu.
Add a shortcut to the Outlook bar.
Send contact information in a message.
Identify features of Outlook Today.
Create an Outlook item from an existing item by using the AutoCreate feature.
Customize the Outlook Today view.