Goldmine 6.0 Business Contact Manager

Rating:
Summary: Very Difficult to Use - Training is not cheap
Review: A friend told me that if you purchase Goldmine, make sure you buy training from a reseller. They were right... this product is not easy to use out of the box and requires a good amount of training needs before you can utilize its features. I have noticed several other products in the market that seem to be easier to use and cheaper!

Rating:
Summary: Poor support
Review: After spending 4 hours setting up goldmine I tried to send an email to a client only to find out that Goldmine doesn't support Microsoft exchange email servers. I called Frontrange technical support and they really could care less. What a joke, they got the goldmine and I got the SHAFT. DON'T PURCHASE THIS PRODUCT IT IS GARBAGE.

Rating:
Summary: I give up
Review: After trying to use Goldmine for 6 months, I finally gave up and switched to Act. Sure, you can customize to your heart's content but it was too complicated and had too many "bells and whistles" to make it practical for me and my small business. I never did figure out how to print labels or use half the features, evern after hiring a private tutor to help me out. I had to type all my addresses into a separate file for labels, etc. before importing them. So why bother doing twice the work? I'm no techno-babe but this was just too much for me. I've had Act for a month now and use it all the time, much more user-friendly for me.

Rating:
Summary: I give up
Review: After trying to use Goldmine for 6 months, I finally gave up and switched to Act. Sure, you can customize to your heart's content but it was too complicated and had too many "bells and whistles" to make it practical for me and my small business. I never did figure out how to print labels or use half the features, evern after hiring a private tutor to help me out. I had to type all my addresses into a separate file for labels, etc. before importing them. So why bother doing twice the work? I'm no techno-babe but this was just too much for me. I've had Act for a month now and use it all the time, much more user-friendly for me.

Rating:
Summary: I give up
Review: After trying to use Goldmine for 6 months, I finally gave up and switched to Act. Sure, you can customize to your heart's content but it was too complicated and had too many "bells and whistles" to make it practical for me and my small business. I never did figure out how to print labels or use half the features, evern after hiring a private tutor to help me out. I had to type all my addresses into a separate file for labels, etc. before importing them. So why bother doing twice the work? I'm no techno-babe but this was just too much for me. I've had Act for a month now and use it all the time, much more user-friendly for me.

Rating:
Summary: Version 6 and still single byte
Review: As a version 5 user, I had hoped that version 6 would finally handle European and Asian languages, but it doesn't. For personal use I'm going back to Outlook.

Rating:
Summary: Powerful - Can be a dream solution with the help of Add-Ons
Review: I admit, I've had to give GoldMine time to grow on me. It is powerful, but unless you know sql or dbase, OR you have money to invest in a consultant, it can be a little frustrating, especially on reporting tasks. I now LOVE GoldMine, and this is largely due to finding a few select add-on products to make my life easier. For example, MasterMine software totally solved for my reporting and analytical needs (a BIG gap in GoldMine!!). Buy GoldMine for your business (it works GREAT for financial professionals using seminar marketing models, and for managing a sales force) but do yourself a favor and buy MasterMine too! You'll be much happier with your CRM tool!

Rating:
Summary: Zero stars for Goldmine
Review: I have used Goldmine for a year (as I was required by my company) and I finally got the word that I can go back to Outlook. What a drama it has been. Even the most obvious feature of being able to make a back-up is a disaster.
Customer service was also a drama.
Really relieved to go back, THANK YOU MICROSOFT for given me Outlook

Rating:
Summary: Powerful - Can be a dream solution with the help of Add-Ons
Review: I have used many different contact management software systems in the past and Goldmine is definitely worth it's weight in gold! As an insurance agent, I have many customers who may have several different types of policies and I may send out many different types of marketing pieces based on my internal market research. Goldmine has allowed me to customize my database to gather specific information relevent to MY agency. It is not the easiest software in the world to learn but once I have invested the money in a good trainer, a world of options opened up. It's very easy to synch with Word or Excel and export client lists to labels or envelopes or form letters. It's great for running data-specific reports and has ultimately saved me thousands of man hours and money. More then worth it if you are willing to invest time and money into learning the system and all the customizable options.

Rating:
Summary: This is great software!
Review: I have used many different contact management software systems in the past and Goldmine is definitely worth it's weight in gold! As an insurance agent, I have many customers who may have several different types of policies and I may send out many different types of marketing pieces based on my internal market research. Goldmine has allowed me to customize my database to gather specific information relevent to MY agency. It is not the easiest software in the world to learn but once I have invested the money in a good trainer, a world of options opened up. It's very easy to synch with Word or Excel and export client lists to labels or envelopes or form letters. It's great for running data-specific reports and has ultimately saved me thousands of man hours and money. More then worth it if you are willing to invest time and money into learning the system and all the customizable options.