Maximizer 6.0

Rating:
Summary: Don't do it
Review: Having used Maximizer for several years, I bought 6.0 because the people at Multiactive sold me on the MaxAction project scheduler. You design a series of tasks and assign the track to a person, then your hotlist tracks which task to do when. Problem is 1.It tracks some tasks without associating them to the person so you know you're supposed to call someone, you just don't know who. 2.Tech support says no one ever uses MaxAction so they know nothing about how it works. 3.There is no documentation in the online help, the website, or the manual on MaxAction and how to use it. But they'll be happy to take your money for support and then tell you they can't help you, but thanks for paying anyway. This was a good product once and I don't know how others are, but I'd look into Act or Goldmine or Telemagic before I'd go anywhere near Maximizer. Even if parts of it work fine, the lack of support and lack of respect for their customers should convince anyone to run...FAST!

Rating:
Summary: Existing user
Review: There is no simpler method of keeping track of your new or existing clients

Rating:
Summary: *Beware* Do not buy from this company!
Review: We had an extremely bad experience with this company. During the sales presentation "guarantees" were made about how their software would perform and when we received the software, more than half the functionality they promised didn't exist - most importantly their Importing Contact data from ACT and other databases didn't work at all like promised or as stated on their website. When we tried to contact them to let them know we had a problem no one would call us back. They have the worst customer service we've had ever dealt with. We tried to return the software and we were told that they have a no return policy that we were never informed of. They take your money and run! They do not stand by their product at all and they mislead you on functionality of the product! Be afraid - be very afraid!

Rating:
Summary: *Beware* Do not buy from this company!
Review: We had an extremely bad experience with this company. During the sales presentation "guarantees" were made about how their software would perform and when we received the software, more than half the functionality they promised didn't exist - most importantly their Importing Contact data from ACT and other databases didn't work at all like promised or as stated on their website. When we tried to contact them to let them know we had a problem no one would call us back. They have the worst customer service we've had ever dealt with. We tried to return the software and we were told that they have a no return policy that we were never informed of. They take your money and run! They do not stand by their product at all and they mislead you on functionality of the product! Be afraid - be very afraid!

Rating:
Summary: Don't do it
Review: When a software vendor suggests that after spending however much money on their software, that you then spend $1000.00 more for a year of tech support "BECAUSE YOU'LL NEED IT", you know you're looking at trouble. This is what was said to a couple people I work with. (they did not purchase support)

I had a couple users call & ask me to help them set up Maximizer 6 in a "networked" configuration, so they could share the same database. Went to Multiactive's website for help, as my (computer-illiterate) users are in another city, and I had never seen or used Maximizer. Multiactive's "knowledge base" (if you can call it that) was essentially worthless. Called their tech-support line, and was informed by a recorded voice that the call would likely cost $200 ( !!! ) UNLESS all I needed help with was installing the product on a single computer & getting it running.

Maybe I'm wrong...but $200 for a SINGLE tech support call is ridiculous. Being told by the software vendor that YOU WILL NEED $1000 worth of tech support almost immediately is even worse!