Rating: 
Summary: A very bad experience
Review: I had read the poor reviews but foolishly thought I'd give it a try. After all, it was so useable in the past, could it have fallen so far so fast. Unfortunately, the answer is YES.The entire installation was disappointing, with the excessive marketing of their products, the subtle hiding of options to not get further emails, links to state products that were nonexistant, information that was inaccurate on their web pabes, and many, many more things. Intuit - You have lost a customer. I'm extremely disappointed in your product and how you treat your customers. This will be the last purchase of an Intuit product I make; and I have multiple products.
Rating:
Summary: Product Activation was poorly implemented
Review: Although I understand Intuits desire to protect their software I believe that putting a program permanently in memory is too much. Even after uninstalling TurboTax the C-Dilla stays behind consuming resources.
Next year they claim that they are going with a less intrusive product activation. I've used TurboTax for years and am so disappointed in this version that I will be purchasing TaxCut next year. It doesn't matter what Intuit does next year. Witholding money is they only way software companies will understand how serious the consumers are about this. If you like TurboTax then try TaxCut next year. You'll be doing yourself and Intuit a favor.
Rating:
Summary: Not even Microsoft is this bad.
Review: I have used Turbo Tax for several years and this year will be the last. First, the verify screen, apparently this year not only do you have to key in a product key but also a order number. Unforuntally, the order number I had received from Intuit was refused by the software during verify process. I was told by tech support that the order number had to be given to me on the phone and then I would have to give them the code that would come up and then the software would work. I have seen the other reviews comparing the registration process to that of Microsoft's XP registration process and all I know is that when I upgraded to XP I didn't have to call Microsoft for Product Keys, order numbers or additional information in order to get XP to work. I will use Turbo Tax this year since I have purchased it but next year I will be moving to Tax Cut.
Rating:
Summary: Data entry can't be corrected.
Review: I used the software version last year and this year did the online version. It has too many bugs. I accidently entered wrong data under tuition credits. It would not let me change my entry and the help section was not helpful. I finally manipulated the federal return but it had entered onto my state return and there was no way to correct or manipulate that. Then, after paying online for the product, it would not let me file electronically because it kept saying there was a tuition error to correct but WOULDN'T LET ME CORRECT IT! I spent many frustrating hours with it, searching the ... help section and there is no way to contact anyone or get my money back. I should have stuck with TaxAct.com or tried Tax Cut.
Rating: 
Summary: How Intuit can resolve this issue (but won't)
Review: Here's how Intuit can protect its TurboTax intellectual property and still keep loyal users happy: Rather than allowing activation on one computer, allow it on three. This should provide "fair use" opportunity for most users -- they can install it on desktop, notebook and that new desktop they get for Christmas, say -- while preventing unsanctioned installations far and wide. But I'm not optimistic that Intuit, whose software is bogged down with cross-sell/up-sell solicitations, can overcome its greedhead inclinations and do anything so customer-minded. So maybe I'll have to try TaxCut next year. A pity ... I really liked TurboTax, otherwise.
Rating:
Summary: Problems with the program & customer support
Review: Didn't know about the susceptibility issues that this program poses until I read the reviews here. If I had known that I probably never would have gone with Turbo Tax in the first place, but actually I had other problems with the software overriding one of my interview answers and not allowing me to correct it. It was increasing my taxes due by several hundred dollars! Customer support was courteous but not particularly knowledgeable. Had to figure out the fix myself. Aaag. Several hours of aggravation. I probably would have had an easier time doing my own taxes by hand, although the parts of the program that worked correctly were pretty convenient.
Rating:
Summary: Intuit has gone too far
Review: Intuit has gone entirely too far in putting its business plan before its products usability and its customers' seeds and convenience. The state tax downloads which used to be included with the deluxe product are now "free after rebates." The rebate process is byzantine. I flunked the test ... It can't be used very well on 2 computers. I installed it onto my laptop after installing it on my desktop machine, then went to Florida to help my parents with their taxes. Not only can't you print or email a tax return, you can't even get to the tax forms themselves. I think it's time to look for another vendor.
Rating: 
Summary: Software worked well, but there are issues
Review: I have been using TurboTax for several years now. It has worked well in the past, and it worked well this year. I did my taxes easily and got my refund.
Past experience with TaxCut was annoying in that they did not have Idaho state program ready until well into February. Their refund under satisfaction guarantee was not paid in stated time period. It took complaints to Attorney General to get Tax Cut to unsubscribe me from their mailing list.
I have not used TaxAct, in part because no Idaho e-filing in past. That has changed, and I will try it next year.
Like TaxCut, TurboTax uses a lot of pay up front and then request a rebate. This year they sent me a card rejecting my Federal e-filing rebate. Calls to their 800 number were disconnected. Corporate office in Mountain View was unhelpful until they had to respond to Santa Clara BBB and DA.
I have just learned about the c-dilla program installed with TurboTax. In fact I have had some malfunctions in Roxio CD Copier program, that I first noticed occuring after TurboTax 2002 was installed.
Rating:
Summary: Poor customer service and long update download
Review: I have used many previous incarnations of Turbo Tax, until recently thinking it was the greatest thing since sliced bread. But last year dimmed my enthusiasm, and this year killed it. Both years I had trouble with totally unresponsive customer support people whose automatic answer to everything is to deinstall and start over. After spending over an hour downloading updates and then having it interrupted, the program provided no way to resume the update. When I asked Customer Support, they gave me the deinstall response. It was over 3 hours after I originally started Turbo Tax up (already installed) before I could start entering any personal information.
Both last year and this, my impression was that the company didn't care about my problems since they already had my money.
Rating: 
Summary: printing alternatives
Review: If you are worried about using Turbotax this year with the printing restrictions, be aware that you can save your finished taxes as a PDF file on the "registered" computer and transfer/print that PDF file on another computer.
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