Rating: 
Summary: After 5 years I will no longer use this software
Review: To make this short and sweet, I have had all the problems the other users had as well, and then when I was invoiced for my "online" purchase I saw that they even added tax on to the bill. What cheapskates! I'd buy stock in whatever company owns TaxCut because next year there's going to be a mass tax software exodus!
Rating:
Summary: Thanks for the Warnings
Review: I have used TurboTax for quite a while, but after seeing 90% of all recent reviews negative, I'm using TaxCut this year. Hopefully Intuit will incorporate the necessary changes for next year. The overwhelming number of negative reviews indicates to me more than just a perceived problem.
Rating: 
Summary: Scared to Buy, Scared to Change
Review: I've used TurboTax for 5 years. After reading all of the horrible reviews this year, I was terrified to buy it again. However, I wasn't convinced to change to TaxCut after reading the reviews of that product. I've decided with a lot of fear to go ahead and try TurboTax anyway. The best piece of advice I picked up from the reviews was to install TT on the machine I will print from first, then install on my laptop. Even though I'm willing to try TT this year, I want Intuit to know that their brand name has fallen a great deal in my mind. I hope they respond to their customer base and fix the problems that everyone is having. Unsure about future purchases of TT.
Rating: 
Summary: Worked great for me
Review: I just finished doing my 2002 taxes using this product and it simplified the process considerably. I had no trouble with the product activation, and since I don't need to use the software on more than one machine anyway, so it just isn't an issue. In fact, I can't see why anyone would want to do this on a second machine. Even with the software, it takes a while to do my taxes, doing this twice sounds masochistic. My wife wasn't sure she trusted the software's math (or maybe it was just my ability to enter the right numbers) so she did the whole thing herself the long way on paper afterward and came up with the same answer the software gave me(it took her a lot longer though). We e-filed and are now waiting for a refund check. We have the file saved, and a couple print outs just in case. Although I prefer using the software to doing it the slow way on paper, this software still can't simplify the tax system, and it still takes a chunk out of a day to finish my taxes--just not as big a chunk as without the software.
Rating:
Summary: Poor Customer Service
Review: I Sent the following letter to the chairma of Intuit. I received a telephone reply from Intuit saying I could get a 100% refund within 60 days by mailing the product and the original receipt showing price paid to:
Intuit
6060 Nancy Rich Dr
San Diego, CA 92121-3290
However it was faster and more convenient to return it to the retail store where it was purchased - no questions asked. Here is the letter:January 27, 2003 Mr. Bill Campbell
Chairman of the Board
The Intuit Corporation 2632 Marine Way
Mountain View, CA 94043 Dear Mr. Campbell: As I have done for the past four years, I purchased a copy of TT Basic 2002 for Windows from a retail office supply store in mid December. My experience with the product has been very good, and up until this year, I have had no complaints.
However, I experienced a technical problem during installation that is undoubtedly due to the new activation feature. Despite following the printed installation instructions to the letter, I was not able to activate TT because the Activation dialog box never materialized. So I logged into the support web site, and to my dismay, I find that the only contact I can make is via a chat interface, which is extremely unsatisfactory from a consumer's point of view. It is slow, impersonal and a major annoyance. Upon each of five separate sessions with your support staff (who I am sure were trying to do their best, and for whom I have great sympathy) I employed their suggestions, but to no avail. In addition, I find that there is no toll-free telephone number available for me to contact a real, live, breathing person. The final chat session resulted in an escalation to the point where I was given a phone number (not toll-free) and a PIN number that presumably would have led to a human contact. At this point, I wanted no more, and opted to return the product to the store for a refund. I purchased H&R Block's Tax Cut instead, and saved $... to boot. This whole process took four excruciating hours of my Sunday afternoon, with nothing to show for it.
Because of Intuit's attempts to save money by limiting customer support, I will never purchase an Intuit product again. Furthermore, I am taking every opportunity to inform my personal and business contacts of my experience. I hope that the people who are responsible for this imbecilic support scheme are satisfied. Sincerely, etc.
Rating:
Summary: Do not buy!
Review: I have purchased TurboTax for years, but this year's version is a "joke"! It has been nothing but a hassle... Not only did it install spy-ware on my system, but when you uninstall TurboTax the spyware stays on your system! Not just that, it's running in the background ALL the time! No mention of this insidious copy protection was mentioned on the box or in the manual. Spyware, Copy protection, or whatever it was a pain and caused my existing apps to become unstable..
Rating:
Summary: double charges
Review: I used to like this program, then last year it failed to connect when efiling. I pasted it off and mailed my returns. Only then to fight and never receive my efiling refund. Since it is simple tried again this year ... My return was rejected and had to fix a minor error. Their system charged me again, even though it is very clear that any rejected return is refiled at no cost. Now it appears they are going to try and make me jump through hoops to get this refund. After last years problem, I know they have stolen my money. Guess I'm off to call the cridit card company to refuse the charge. Then at least it's in their court to show why I was charged twice.
Rating:
Summary: Pay Intuit to install spyware on your pc
Review: This product silently installs a copy protection program, which can not be easily deleted or uninstalled. It does so without your knowledge. While Intuit makes a decent product, there are other alternates, such as TaxCut, that will not permanently install unrelated software that cant be removed on your pc. Boycott all Intuit Products until Intuit PUBLICALLY APOLOGIZES and issues a FIX.
Rating:
Summary: Turbotax activation stinks
Review: Have used Turbotax for last 5 years. Good program and easy to use. Cannot file State tax form without filing Federal. Should be separate, especially for the elderly. Tech support first told me, via internet, that I could not transfer to my new computer, had to buy new copy. Finally got hold of supervisor who assured me it can be done. They would deactivate old computer and activate new one--this is a pain. They need to leave this to the individual someway by using CD to uninstall and install. Will probably try Tax Cut next year.
Rating:
Summary: Product activation = unusable product
Review: I have been a TurboTax user for the last 5 years, but I think this year I will have to switch. Like a lot of others who have commented on this product, I was not able to activate my TurboTax even though it was the first time I installed it. Their "live" help told me to reinstall from hard disk, to reinstall in safe mode, and then to clean up the disk. After spending 3 hours with them, I gave up. I am a computer developer so I am comfortable working with computers, but this product is impossible to work with!
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