Rating: 
Summary: What Happened?!?
Review: I have used TurboTax for years. This year will be my last for two reasons: (1) Navigation. The index is terrible. Chances are if you need to jump back to a specific section (Home Office Summary, for example), be prepared to be dropped off 10 or so questions before it. Worse still, these questions are important, and even though you've already answered them they don't default to your last answer. Very frustrating. (2) Activation. Of all the years I've purchased TurboTax, I've never "cheated", "shared", "borrowed", etc. I don't like the idea that I can't use a piece of software that I bought on any machine I choose. Sadly I think activation is here to stay, arriving on more products by the release. I'll do what I can to discourage it by opting not to support such behavior with my money.
Rating: 
Summary: State tax -- Mass
Review: I didn't mind only being able to print out from one printer as others have stated, but the Massachusetts State tax will cause you to make errors if you are filing as a part time resident. I had to override several of my answers and get the hard copy of the instructions to avoid making costly mistakes. The software automatically assumes bank interests is Mass bank interests and doesn't give instructions on how to ommit non-mass-residency dividends and interest. Had to look at the hard copy which was very clear. Also, getting to an exact location in the state tax interview requires you to open a form and then go back to the interview. Every page should be available in the drop down menu.
Rating:
Summary: Get Tax Cut, not Turbo Tax
Review: Intuit puts Turbo Tax on store shelves knowing full well it is an incomplete product. The first thing you have to do is log onto the internet and spend hours downloanding additional software that was not included on the CD. I suppose they do this to increase profits, but in reality they are losing customers, like me. I'll be using Tax Cut next year.
Rating:
Summary: turbotax for mac is ajoke too
Review: Have to add another review if it will save a mac user from buying this product. I too am a long time user. I finished my return ok but got an error message saying it wont print my 1040 because a form is out of date and I needed to load updates. I did, took almost forever, but blindly went back to error check - same error message. Went to tech support, said I could get help for ... dollars - paying extra for a defective program. Finally found the chat room and got a live tech person. He told me to uninstall and reinstall turbotax and delete some windows files. I said I had a mac and got a reply that the the windows files would be on the mac under the same name. NO WAY. Asked again how I could fix this problem and was asked "do I have any other problems" .... Well, that made me feel better, am now calling a tax pro.
Rating:
Summary: Too worried about us stealing their product!
Review: After two weeks of dealing with poor technical support (the sound on the videos wouldn't work so I couldn't hear what they were saying), I finally asked for and got a new CD. Unfortunately, I couldn't install it because it kept telling me I had a bad product code, even though I called and got an authorization number on it. I gave up and returned it for a refund. I have saved some of their chat with me, and you would be amazed how rude those people are.
Rating:
Summary: Beware of third party spyware installed for activation
Review: What's up with the installation of a third party solution for their problem with pirating software? The "C-Dilla / SafeCast" installed on your PC without any knowledge. If you remove this the software package is then deemed as a "trial" version and it will not allow you to either Print or file your return electronically. If you uninstall Turbotax2002 in does not uninstall this third party application. It stays on your PC!!
As first I didn't know what this third party program was but, it always was running in the background. So I figured it was a Trojan of something that shouldn't be there. To my dismay after I removed this third party application, I was unable to finish my tax return. When I was confronted by their online tech support, I was deemed guilty of piracy and needed to prove my innocence even though I had my receipt and legitimate copy that I purchased from a reputable retailer. After 30 minutes of chatting with the tech support individual they finally bent and gave me a new Product ID since my original one on the outside of the box was classified in their database as pirated!!!
This may be the last time that I ever buy one of their products. I have been a loyal Intuit customer since buying my first copy of Quicken98 over 5 years ago. I really hope that they change their policies or they will very likely loose the market share that they currently have. By the rating of this software here it seems that I am not alone in feeling this way.
Rating:
Summary: Worst Support!! You can't even complain!!
Review: I had problems right from the start. It says you can transfer info form Last year's taxcut data. Its false. It does not work. I had to spend 4 days of chat with support. And still not resolved.
Here are the various suggestions given during chat.
All of them don't work. chat1: Uninstall taxcut2001 and reinstall !???
chat2: Close all open Programs.. Uninstall & reinstall Turbotax2002
chat3: Run in safe mode. Tutbotax does not even start in safe mode.
chat4: Do windows update. It does not work in other PC also!!
chat5: OK!! Call up support with so so pin.. Support from 8am-6pm .Next day I call (not toll free). PIN does not work.
chat6: OK!! here is another PIN. Call again.(It does not work.) Wait for 24hr to call. (But PIN is valid for 24hrs only.)
OK then keep trying later.. (As if its a toll-free call).
Online it says 30min wait time on call (thats 30min*10cents phone bill atleast). (Can I send my complaints to manager..) No manager here. (Wher do I send complaints to.) Look at website(no info there). Look at intuit.com (no e-mail/phone no. there..)
OK try irs.gov was the answer.
Rating:
Summary: No More TurboTax for Me
Review: After loading TT 2002, I was unable to burn CD's. My software would start, but would never be able to successfully start the write process to the CD. I'm running Win2K on a 1 year old DELL computer, with 1yr old HP internal CD burner, and Easy CD creater 5. I've never had problems with this before. After uninstalling TurboTax and using the SafeCast uninstaller, guess what???? STILL CAN'T BURN CD's. Funny, Intuit claims that it has no knowledge of any problems with cd burners and then, on the Intuit web site, claims to "not be able to duplicate" the cd burner problems that it doesn't know about. HMMMMMMMMM..... Needless to say, I won't be buying any Intuit products again.
Rating:
Summary: Bought it last year. Won't buy it this year.
Review: Writing the boot sector of a machine is dangerous business. You can trash it totally. The only software that should do it is the kind of low-level system utility that you expect to be a little risky. That some piddling tax software thinks it's important enough to go messing with deep structures like that is offensive. Don't buy this software. If it doesn't wreck your machine today, it'll wreck it the next time you try to install something the least bit sensitive. Switch to tax software that doesn't think it's a system utility.
Rating:
Summary: TurboTax
Review: I bought this to use on my daughter's computer and thought I could bring it home with me and use it on my computer also. It automatically registered it online on her computer and therefore I was not able to "activate it" when I got home to my computer. I thought I could call Turbo Tax and explain that her printer would not print the return because of a printer problem, but I was unable to talk to a human with any of the phone #s provided. I went out and bought Tax Cut by H R Block which is a much easier program to use. It also imports data from my hard drive from the Turbo Tax file I used last year. The box says that "Satisfaction is guaranteed and money refunded if not happy within the first 60 days." The store will not take back an opened box of software and I am unable to find the address on the box, manual, or internet. So how can I return it?
The company should print in large letters on the box that this cannot be used on more than one computer because of their new "activation code" requirements.
C.J.
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