Rating: 
Summary: Not going to use it again
Review: Having used this program for many years - I am really disappointed this year. It never asked me to fill in information about business expenses on Form C; I had to do it manually. When I bought it, I was told I will get a FREE state software, now I can't find any way to download it for free. The support on the website is lousy, and there seems to be no way to send an e-mail or get a phone no. Finally, I resent all the advertisements for other Intuit products that keep popping up as you prepare your taxes. Next year - I will find another product. Thank you Intuit.
Rating:
Summary: Stay away--there's better out there!
Review: This software is an utter pile of code errors, mistakes, and problems. I returned it within a two days of purchasing it and got TaxCut. The difference in the two was so big that next year I will only be purchasing only one: TaxCut. Stay away from this horrid little program until Intuit realizes that copy-protection is different from copy paranoia. And that good software is different from software that you have to get out the door in time for tax season.
Rating:
Summary: Turbo Tax Update Does Not Work
Review: I bought TurboTax Deluxe about a month ago. Now the Update feature does not work. The One-Click update stops with a message 'one-click update problems'' and there is no further explanation. I checked the INTUIT website, and found a link for manual update. I downloaded the file for the Deluxe version, all 12.1 Mb, and ran the exe file. It seems to unpack the file correctly, and says the files will be applied when TurboTax is launched. Upon launching TurboTax a message appears saying 'TurboTax has detected patches that are not installed on system'. I have spent two hours on the TurboTax internet expert chat and no one has given a solution, other than request the update CD by mail. Totally unsatisfactory!! This is not the first year that I have had problems with the Update process. One other year it totally corrupted the file I had spent hours entering. I had to enter all the data again. This hassle, plus the inclusion of spy-ware in TurboTax has made me a dissatisfied customer. I have been purchasing TurboTax since 1992, with only occasional problems. If I could get my money back now, I would do that and buy TaxCut!!! Next year it is TAX CUT for SURE!!
Rating:
Summary: Why buy something you don't really own
Review: I always liked Turbo Tax the best. But buying crippled software is like buying a car and only having one set of keys which cannot be replaced. God forbid anything should happen to them. Intuit should take more lessons from Linux (which now has 6% of the desktop market) and fewer from Bill Gates (who is all done and just doesn't know it yet).
Rating: 
Summary: Still works great
Review: Yeah, I know all that stuff about the spyware and how you can't print from more than one computer. But this is still the best program for tax preparation. I have used it in prior years, and I had no trouble installing the 2002 program or in importing data from last year's return.
Rating:
Summary: Would not Activate.
Review: Product installed fine, but then would not activate. I kept getting an error message - "Product Activation Error - Vendor Error 8, Tracking Code 120 (or 113)". Went to support web site and they listed my error message, thought I was in luck but it gave no usefull solution. Since they have no free phone support, tried chatting with support. Very worthless. The agents must be chatting with 15 people at a time, it takes several minutes to respond to each of my comments, so it takes 45 minutes to chat back and for a few times. First thing they do is send me the useless web page from the support site, then they send me a program to run that doesn't apply to my error message. I don't know if they did this to just get rid of me, since installing this required a re-boot, or they thought I was one of the other 15 people, and just sent me the wrong thing. After re-boot chatted with support again, first person I chatted with sent same web page again. No help. Then chatted with senior support. He asked some different questions. Are you on a network? etc. But then sent me to a web page on how to intall the product from the hard disk. (Hello?) I didn't have a problem installing the product, my problem was activating it, after I installed it. He then asks if I'm running a firewall. I am, so he says to disable it and my problem will be solved. Disabled my firewall and it still didn't work. Chat one more time, and I am told to return the product. After reading comments here I see that my problem is probably due to my machine being a dual boot machine. Support never asked me that question, and I never saw anything about dual boot machines not being supported. Applications should not be writing to the boot loader area, this should be reserved for .....boot loaders. Lots of wasted time, big thumbs down from me.
Rating:
Summary: New product activation scheme rendered it unusable.
Review: I've used TurboTax for nine years and been delighted with it...Until today. While attempting to install TurboTax on my perfectly ordinary Windows 98 machine, I was confronted with the error popup, "Vendor Error 8, Tracking Code 120". This apparently happens often enough that is rates a FAQ off the Turbotax page, and the suggested solutions after verifying that I'm using MS-DOS compatibility mode (I am) are 1) Install Turbotax on different computer, or 2) Return my Turbotax for a refund and use their web-based product. I think I'll return my Turbotax for a refund and use Tax Cut instead.
Rating:
Summary: 1 STAR IS TOO MUCH
Review: Well this has got to be the worst experience ever! The software is only allowed to be used from one machine, you cannot isntall and print on another. On top of that, this software has spyware that installs onto your system, which runs all the time!! Search the net for CDILLA, which is the supposed copy protection software that gets installed with turbo tax. I cannot copy cds anymore, the spyware gets installed on a section of the hard drive that could make your pc unstable! - I hope this post wont get edited - I am a professional in the industry and can prove my remarks. There have been several articles published by well - known web sites on this privacy issue.
Rating:
Summary: Intuit has totally lost contact with the customer
Review: I wouldn't have ever guessed that a 'respected' company such as Intuit would do what they did to my machine. In order to use this product, you must be willing to let them put a stupid folder (C_Dilla) on your home drive, scribble the dickens out of your registry, register a service that runs whenever your computer boots and write on your boot sector. They ask that you turn off your virus detect before they do it, but they *don't* say what they are going to do. Basically, Intuit installed their own *virus* on my machine. After installation, the software was unable to file the federal return electronically. I got popped with an Error 0045, which can either be a formatting error or too many forms. Intuit, of course, maintains that it is too many forms (which, mysteriously, their software is unable to detect), but the IRS says that it is a software bug involving record formatting. Service was a total run-around and it appears that they are going to charge me for the aborted file problem and I will have to file a written protest with some billing admin firm in Arizona. I'm going to protest the charge with my credit card company instead. Do NOT - I repeat, do NOT buy this product. Intuit has lost all respect for their customers...
Rating:
Summary: No Stars:
Review: After using TurboTax for many years, I had a few surprises when I loaded the disk I got in the mail. After installing it, I found there was an onerous online registration procedure that limits it to the computer you install it on. So now I can not complete my tax work at home and then take it to work to print it out. Or, if I have to go back a year or so from now to correct an error (something I've done in previous years) and have in the meantime upgraded or bought a new computer, I won't be able to use the TurboTax I bought and paid for. Plus, it puts some kind of software called CDilla that loads a some programs on startup that in my system caused programs that I run all the time to crash. I had to uninstall TurboTax and then do a lot of research to uninstall cdilla since it does not come off when you uninstall TT. I now am happily using Tax Cut. Doug S
| 
