Rating: 
Summary: so many problems
Review: I have used turbo tax for the last 8 years. This year has been a nightmare. I tried to install on my laptop in addition to my desktop, so I could work on the taxes from my others (I do hers also) and it would not install at all (I knew I would not be able to print). This required several phone calls to turbo tax to resolve. When I tried to do the update, it never would update. Next I tried to install a 2nd state package. I had purchased two state packages. The installation process kept required that I pay for it a 2nd time. After trying to resolve online, no luck. So I have paid for software that will not work. NEVER again will I buy Turbo Tax
Rating:
Summary: so many problems
Review: I have used turbo tax for the last 8 years. This year has been a nightmare. I tried to install on my laptop in addition to my desktop, so I could work on the taxes from my others (I do hers also) and it would not install at all (I knew I would not be able to print). This required several phone calls to turbo tax to resolve. When I tried to do the update, it never would update. Next I tried to install a 2nd state package. I had purchased two state packages. The installation process kept required that I pay for it a 2nd time. After trying to resolve online, no luck. So I have paid for software that will not work. NEVER again will I buy Turbo Tax
Rating:
Summary: Intuit TurboTax has big problems this year!
Review: I read the reviews about the problems with the activation Intuit started this year. I thought, that's OK. I don't need to use the program on different computers and I'm not going to give the program to someone else.Well, let me tell you, when I got to the activation part I tried to activate on the internet. It said it couldn't connect. I tried their online chat. That felt like I was talking to a computer. I tried twice, because they cut me off after telling me to load Internet Explorer 6.0 when I had 5.5. That was no help so I asked to talk to a Tech on the phone. After waiting about 20 min I was told to activate by phone and that the program would probably connect on the internet after it was activated. The phone process isn't easy (very long numbers to enter). So after I was activated, I tried to register on the internet. That wouldn't connect either. In the prior 15 years of using TurboTax I've never had any trouble like this. I spent 2-1/2 hours getting my program activated. I registered by phone. Then I tried using the internet to update the program. It worked fine. So there was no problem connecting to the internet. The Tech I talked to did indicate they were having trouble with people who were using DSL connections (which I have). I tried to register my complaints with a senior Tech on the chat line. He or she wouldn't even agree to pass on my complains to management or give me a VP to contact. Intuit better wake up. I'm going to look elsewhere for tax programs next year if Intuit doesn't correct their problems.
Rating:
Summary: I'm Done With Turbo Tax
Review: I've been using Turbo Tax since the second year it was available and long before it was purchased by Intuit. I am also a long time Quicken and Quickbooks user. This will be the last year I will purchase any Intuit product because of the product activation policy. The new policy allows you to install Turbo Tax on one computer, one time only. In my case, I first installed it on my notebook, then decided that preparing taxes on a notebook keyboard is not a good idea. When I tried to install the product on my desktop and uninstall it on my desktop PC, product activation told me I could not install a fully working product on my desktop unless I paid for the product again. I called tech support and asked for help and was told that the policy only allows one installation on one PC, no exceptions. That is unacceptable. No matter how well Turbo Tax helps prepare taxes, Intuit's new policy makes this an unacceptable product. Avoid it at all costs and show Intuit what you think of their new policy.
Rating:
Summary: Find Some Other Tax Software
Review: I've used TurboTax for years. This year I was unpleasantly surprised by their Activation process, which ended up with my having to call TurboTax tech support in order to get it working. Worse was in store. I upgraded to a new hard drive after the activation, only to find that TurboTax would no longer start up at all. Nor could I re-activate it. And, of course, this problem reared its ugly head on Sunday when tech support isn't available. Doing research using Google lead to the fact that a ... program (Safecast), was installed on my PC by TurboTax, one that is capable of collecting and pushing information over the internet. Intuit, naturally, says they only use Safecast to protect their copyright. That certainly made me feel much better. Needless to say, I will not be using TurboTax next year. While I appreciate their right to protect their software from piracy, I prefer to exercise my right to purchase from a company that does not put [C-Dilla] on my computer.
Rating:
Summary: Good product hampered by Intrusive Copy Protection
Review: I've used TurboTax with good success for years. But this year, they slipped in an intrusive copy protection scheme (including a ... program left behind after uninstall) that adds hassle to the setup process and hampers legal, reasonable use of the software. If you want to refer back to your 2002 tax return at some later date, buy another program. I'm going to take a look at TaxCut.
Rating:
Summary: Hope you like rebates!
Review: If you like filling out mail-in rebates then this product is for you. There are 3 this year! That combined with thier new Licensing scheme make this product just not worth it.
Rating:
Summary: Activation and Safecast is terrible
Review: Intuit has made a huge mistake by requiring activation and adding Safecast to TurboTax. Reinstalling this software on a different machine in the future should be allowed without having to call the company. Safecast is "big brother." I have switched and will not buy software from Intuit again. Intuit - wake up. You just lost another customer.
Rating:
Summary: Letter returning Turbo Tax
Review: Intuit, Inc.
Returns Department
6060 Nancy Ridge Drive Suite 100
San Diego, CA 92121-3290 Dear Sir/Madam,
I have used your product for years and grew accustomed to the quality and support you have consistently given in the past even though I seldom, if ever, required it. This year I signed up for your permanent customer program. That was a mistake! Please remove me from this program and refund my money for this year 2002 Turbo Tax Deluxe. I could not get any one click updates, upload an achieve tax form or in anyway access Turbo Tax within your program. I dropped my MSN6 browser to accept all cookies, something I didn't really wish to do! I also removed and installed your program twice. I could access your support site via my browser but found out my pin number was out of date just a few days after I installed Turbo Tax Deluxe and had just began to try and sort out the problems. I believe you must start the clock on the shipping date rather than when the customer actually installs and uses it. The worst part is not being able to access any telephone support. I had tried two numbers 520 901-2510/3125. 2510 rang once and dropped the line. 3125 had a menu I gave up on. Income tax forms have remained fairly consistent over the years so I assume your "Bells and Whistles", security problems and desire to cut support costs are the underlying causes of the difficulties I encountered. Notwithstanding, this year I will look for a Tax program that works for me instead of the other way around. Hopefully one that works like Turbo Tax used to!
Rating:
Summary: Turbo Tax Fails Its Customers
Review: Like so many others, I am through with Turbo Tax after 10 years as a loyal, satisfied customer. My basic issue - TT would not install on my new Gateway computer with a DSL connection. It would never even get to the activation section. "Tech support" and I use the term loosely, had me uninstall and reinstall over 20 times, along with some other totally crazy suggestions. When I asked to be passed up to a manager, I was told there were none there - that I can believe. I'm not sure there are any in the company. Finally, I tried installing on an old computer and was successful with a phone activation. Happy end of story - oh no. I now called in to try and download the "free" state version and that also was a total failure. After numerous online and phone attempts, I gave up, called the order desk and paid $6 to have them send me a CD for my state. I have now canceled my automatic reorder and will be looking for a new tax program for next year. As with everyone else, when I ask if there were someone I could call to discuss these issues, I was told to send an email to customer service. Unfortunately with TT Customer Service no longer exists.
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