Rating: 
Summary: Forget about it!
Review: Intuit: one of the worst customer service companies on the planet. I have had serious problems with my tech support plan, which I paid a lot of money for, over the past 6 months. It took hours of phone calls over months to finally get someone to do something. You know what they did after all that? Gave me one month of tech support for free! How wonderful! What an insult! 6 months of down time on their eSupport, I have purchased their products every year for 15 years, I spent endless hours trying to get this resolved, and they give me 1 month!Also, when they say that with the Premier tech support plan that they GUARANTEE that you won't be on hold for more than 10 minutes, I was on hold for 45 minutes and finally had to hang up. I never did reach a tech support person. When I talked to them about it later, you know what I found out? "Guarantee" means nothing whatsoever. They wouldn't do anything for me. So do I think you should buy this product? Not on your life! Seek a software company that cares at least a little bit about the people who are keeping them in business (their customers).
Rating:
Summary: Costumer service is terrible
Review: The customer service for any quickbooks or intuit program is terrible. If you do not buy a 5 or 10 incident support program for $199 or $299 you have to pay $65 per incident or more depending on the product.They also have the right to limit calls to 1 hour per incident and will only answer one question for that call. The e-mailing invoices feature Does not work it causes the program to stop responding.I find I am not the only one with this problem... Plus if you are planning to do payroll with this program I would think twice it could cost you between $200 and $400 per year.
Rating: 
Summary: Assistant Professor, CIS
Review: This is the first time I have used the software. I have not read the documentation or any books associated with quickbooks. I do know a little bit about accounting and the double entry concept. I was able to set up a trial company with vendors, customers and employees with all associated income, expense and equity accounts. I took a Friday evening and a Saturday morning to explore most of the menu items. I even tried the online version and will sign up and use it once it has most of the features I need for the startup company I am forming.
In a nutshell, I found it extremely easy to use. I like the merchant account, payroll service and credit card options that go along with the software and will sign up for them. I do not find the fees excessive and certainly reasonable for the time they save. I plan to come back and add another review in 3 months after it has been battle tested. The software has passed my initial testing with flying colors.
Rating:
Summary: Assistant Professor, CIS
Review: This is the first time I have used the software. I have not read the documentation or any books associated with quickbooks. I do know a little bit about accounting and the double entry concept. I was able to set up a trial company with vendors, customers and employees with all associated income, expense and equity accounts. I took a Friday evening and a Saturday morning to explore most of the menu items. I even tried the online version and will sign up and use it once it has most of the features I need for the startup company I am forming.
In a nutshell, I found it extremely easy to use. I like the merchant account, payroll service and credit card options that go along with the software and will sign up for them. I do not find the fees excessive and certainly reasonable for the time they save. I plan to come back and add another review in 3 months after it has been battle tested. The software has passed my initial testing with flying colors.
Rating:
Summary: PASSWORD
Review: This isn't so much a review, but I had a problem yesterday and was told to write to quickbooks. This is the only site I could find. I recently installed the updated version and have been using since 10/21.I turned my computer on last night and before I could go into quickbooks it wanted a password. I never enter passwords.I called tech support and they insisted I entered a password, as I am the only person who uses the program and the computer is in my hame I have no need to use passwords.I then shut down the computer and restarted it and I was able to go into quickbooks.I would like someone to tell me why this happened.The tech support people were of no help.
Rating:
Summary: "upgrades" that downgrade
Review: This program not only requires you to subscribe to their Payroll services to fully use the program - rather costly for a small operation - but when I downloaded an "upgrade", it removed the ability to print out W-2 and W-3 forms. It will not even compute and preview. The only way to print out the forms is to subscribe to their Payroll Services.
Rating:
Summary: Quickly Taken by Quick Books
Review: We tried it back in 1999. The sample CD came in and we figured that the full version just had to be better. We were wrong. It is not user friendly and the support is user hostile, but we had already entered our entire inventory into it (actually we had to do it twice), so we figured we'd stick it out. Our computer crashed in a terminal way about a month ago, and the replacement wouldn't accept the 99 demo disk because it wasn't compatible with the version of Windows on our new computer. I called to find out how to get Quick Books back and the answer is that I must buy Quick Books 2002 upgrade and then talk Intuit into giving me a special key code that will permit us to run it. Forget it, Quick Books Basic doesn't even interface with other common software we use.
Rating:
Summary: Very difficult (impossible??) program
Review: What? No option for no stars or negative stars?? I have used QuickBooks for several years at the request of the accountants I work with. The updated 2002 version (I used QB99) is, if possible, even more difficult to navigate. "Support" for the product is at additional cost. Online banking is three times what I pay for online banking with the major banks I use for that service and download into Quick Books is not supported by those same banks. This necessitates a great deal of additional input!!! Also, I cannot email statements or files without the Online Banking at the additional cost.
Rating:
Summary: Very difficult (impossible??) program
Review: What? No option for no stars or negative stars?? I have used QuickBooks for several years at the request of the accountants I work with. The updated 2002 version (I used QB99) is, if possible, even more difficult to navigate. "Support" for the product is at additional cost. Online banking is three times what I pay for online banking with the major banks I use for that service and download into Quick Books is not supported by those same banks. This necessitates a great deal of additional input!!! Also, I cannot email statements or files without the Online Banking at the additional cost.
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